Senior IT Administrator

2 days ago

Saint Paul, Minnesota, United States Abbott Laboratories Full time
About the Role

This is a critical, hands-on role that involves installing and administering EMR applications, web & service servers. The successful candidate will be responsible for configuration, deployment, proactive monitoring, and maintenance of our EMR infrastructure.

Key Responsibilities
  • Installing and managing application deployment platforms that serve production, reporting, disaster recovery, training, and non-production needs
  • Installing and maintaining administrative and monitoring tools necessary for high levels of availability and performance of EMR systems
  • Understanding performance metrics, monitoring system performance, and troubleshooting issues
  • Managing print queues and printing infrastructure
  • Monitoring network and Web server activity for security breaches using intrusion detection techniques
  • Performing file system management
  • Assisting in the configuration and troubleshooting of integrated third-party software and peripherals
  • Managing logins for different types of access-role based
  • Applying platform and EMR upgrades and updates to production and non-production components
  • Responding to emergency and after-hours issues
  • Engaging in capacity planning exercises to ensure adequate system resources
  • Collaborating with technical teams and vendors to ensure proactive support
  • Writing and maintaining scripts to improve system management tasks
  • Maintaining and testing processes related to business continuity
  • Following vendor best practices for hardware and software configuration
  • Collaborating with partner IT staff to improve processes and infrastructure setup. Identifying manual processes within the organization and automating them
  • Contributing to end-user training as needed and being comfortable providing day-to-day support
  • Communicating trends and new developments in technology to advise on current state best practices for implementing solutions
  • Communicating effectively with management to enhance their understanding of the opportunities and limitations of information systems
  • Conforming to and enforcing planned work priority in the face of continued interruptions
  • Complying with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, company policies, adhering to operating procedures, processes, and completing task assignments within the assigned sprint
  • Maintaining accurate current state application architecture diagrams, documentation, and other data sources in a consistent and replicable manner
  • Developing detailed implementation, test, and roll-back procedures for planned changes and following code promotion model utilizing change request approvals
Requirements
  • Bachelor's degree in a technical discipline or equivalent experience
  • Expertise in Microsoft Windows server administration
  • Expertise in primary application deployment platforms such as Citrix XenApp, Citrix XenDesktop, VMWare Horizon Hosted, VMware Horizon View, or Microsoft System Center Configuration Manager
  • Expertise in chosen virtualization platform such as Citrix XenServer, VMWare ESXi, or Microsoft Hyper-V
  • Working knowledge of network protocols and functionality including TCP/IP, Active Directory, Domain Name Services, FTP/SCP, HTTP, and Microsoft Internet Information Services (IIS) administration
  • Experience with hardware or software load balancing solutions such as F5 Big-IP or Citrix Netscaler
  • Ability to create, understand, and follow processes to ensure successful execution of critical maintenance procedures
  • Must be familiar with Agile software development methodologies and how DevOps practices are incorporated to improve delivery speed. Knowledge of JIRA sprints is helpful
  • Familiar with automated testing and test-driven development practices
  • Excellent communication and customer service skills. Able to bridge communication between technical areas and business areas for a full and complete understanding of expectations
  • Must be a self-starter and possess good analytical skills
  • Comfortable partnering with engineers to understand and solve problems that will enable you to deliver reliable software faster
  • Ability to work in a highly matrixed and geographically diverse business environment
  • Ability to travel approximately 3%
Preferred Qualifications
  • Certified system administration in Windows, VMWARE, CITRIX tools
  • 5+ years of technical system administration experience
  • 5+ years of experience translating business requirements into technical designs
  • At least 3 years' experience working in regulated environments

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