Client Relations Coordinator

2 weeks ago


Gaithersburg, Maryland, United States Excelitas Technologies Full time

Excelitas Technologies is in search of a Client Relations Coordinator to enhance our dedicated team of professionals.

  • Assist in resolving issues related to customer orders, accounts, and other pertinent matters;
  • Deliver timely updates to our Clients, Sales team, and external representatives through e-mail and CRM, utilizing data from SAP;
  • Oversee communication channels to ensure prompt customer service by tracking new and pending orders as well as customer inquiries;
  • Utilize CRM systems to manage opportunities and relay updates to both internal and external Sales teams;
  • Collaborate closely with Sales, Production, Planning, Procurement, Finance, and Technical Services to guarantee that all requests and sales orders are processed, invoiced, and dispatched within the specified lead times;
  • Track sales performance using sales monitoring tools and report advancements to clients and sales representatives;
  • Engage with Production, Planning, Procurement, Finance, and Sales to ensure all requests and sales orders are handled and invoiced within the agreed lead times;
  • Administer high-priority accounts by managing customer quotes, sales orders, and providing timely updates on lead times;
  • Generate, process, and oversee intercompany purchase orders;
  • Create cases in CRM for all customer service-related inquiries;
  • Perform live order entry utilizing an Automatic Call Distributor (ACD) phone system;
  • Employ a variant configurator in SAP for certain customized products;
  • Handle sales and customer-related calls;
  • Conduct administrative tasks as required;
  • Identify areas for enhancement in sales practices and propose actionable improvements.
This role involves the handling of information that is subject to the International Traffic in Arms Regulations (ITAR).

Excelitas Technologies is an Equal Opportunity/Affirmative Action Employer, welcoming applications from all individuals regardless of race, gender, disability, gender identity, or sexual orientation.

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