Client Relations Coordinator
2 weeks ago
Excelitas Technologies is in search of a Client Relations Coordinator to enhance our dedicated team of professionals.
- Assist in resolving issues related to customer orders, accounts, and other pertinent matters;
- Deliver timely updates to our Clients, Sales team, and external representatives through e-mail and CRM, utilizing data from SAP;
- Oversee communication channels to ensure prompt customer service by tracking new and pending orders as well as customer inquiries;
- Utilize CRM systems to manage opportunities and relay updates to both internal and external Sales teams;
- Collaborate closely with Sales, Production, Planning, Procurement, Finance, and Technical Services to guarantee that all requests and sales orders are processed, invoiced, and dispatched within the specified lead times;
- Track sales performance using sales monitoring tools and report advancements to clients and sales representatives;
- Engage with Production, Planning, Procurement, Finance, and Sales to ensure all requests and sales orders are handled and invoiced within the agreed lead times;
- Administer high-priority accounts by managing customer quotes, sales orders, and providing timely updates on lead times;
- Generate, process, and oversee intercompany purchase orders;
- Create cases in CRM for all customer service-related inquiries;
- Perform live order entry utilizing an Automatic Call Distributor (ACD) phone system;
- Employ a variant configurator in SAP for certain customized products;
- Handle sales and customer-related calls;
- Conduct administrative tasks as required;
- Identify areas for enhancement in sales practices and propose actionable improvements.
Excelitas Technologies is an Equal Opportunity/Affirmative Action Employer, welcoming applications from all individuals regardless of race, gender, disability, gender identity, or sexual orientation.
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