Current jobs related to Client Relations Specialist - Gaithersburg, Maryland - Miltenyi Biotec

  • Client Success Associate/Intake Specialist

    4 weeks ago

    Gaithersburg, Maryland, United States BAYADA Home Health Care Full time

    Job Title: Client Success Associate/Intake SpecialistBAYADA Home Health Care is seeking a highly motivated and organized Client Success Associate/Intake Specialist to join our team in Gaithersburg, MD. As a Client Success Associate/Intake Specialist, you will play a critical role in ensuring the smooth delivery of home health care services to our...

  • Client Success Associate/Intake Specialist

    3 weeks ago

    Gaithersburg, Maryland, United States BAYADA Home Health Care Full time

    Job Title: Client Success Associate/Intake SpecialistBAYADA Home Health Care is seeking a highly motivated and detail-oriented Client Success Associate/Intake Specialist to join our team in Gaithersburg, MD.Responsibilities:Provide exceptional customer service and quality home care to our clientsManage coordination of client services and emergent scheduling...

  • Client Success Associate/Intake Specialist

    2 weeks ago

    Gaithersburg, Maryland, United States BAYADA Home Health Care Full time

    Job Title: Client Success Associate/Intake SpecialistBAYADA Home Health Care is seeking a highly motivated and detail-oriented Client Success Associate/Intake Specialist to join our team in Gaithersburg, MD. As a key member of our Home Health Office, you will play a vital role in ensuring the highest quality care for our clients.Responsibilities:Provide...

  • Home Health Client Support Specialist

    2 weeks ago

    Gaithersburg, Maryland, United States BAYADA Home Health Care Full time

    Job Title: Home Health Client Support SpecialistBAYADA Home Health Care is seeking a highly motivated and detail-oriented Home Health Client Support Specialist to join our team in Gaithersburg, MD.Responsibilities:Provide exceptional customer service and quality home care to clients and their families.Manage coordination of client services and emergent...

  • Client Success Representative

    2 days ago

    Gaithersburg, Maryland, United States TruPlace Full time

    Client Success Specialist Role OverviewAt TruPlace, we're looking for a skilled Client Success Specialist to join our team. As the first point of contact for our clients, you'll provide exceptional support and guidance on our products and services. Your primary responsibility will be to ensure seamless communication and timely resolution of client inquiries,...

  • Client Success Associate/Intake Specialist, Home Health

    1 week ago

    Gaithersburg, Maryland, United States BAYADA Home Health Care Full time

    Job SummaryBAYADA Home Health Care is seeking a highly motivated and organized Client Success Associate/Intake Specialist to join our team in Gaithersburg, MD. As a key member of our Home Health Office, you will be responsible for providing exceptional customer service and quality home care to our clients.Key ResponsibilitiesManage client services and...

  • Senior Manager, Investor Relations Specialist

    4 weeks ago

    Gaithersburg, Maryland, United States Cartesian Therapeutics Full time

    Job Title: Senior Manager, Investor RelationsCartesian Therapeutics is seeking a highly skilled Senior Manager, Investor Relations to join our team. As a key member of our leadership team, you will be responsible for developing and executing our investor relations strategy, building strong relationships with investors and analysts, and communicating our...

  • EHS Specialist

    1 month ago

    Gaithersburg, Maryland, United States The British Standards Institution (BSI) Full time

    About the RoleBSI America Professional Services Inc. is seeking a highly skilled Health, Safety and Environmental (EHS) Specialist to join our team in Gaithersburg, MD. As an EHS Specialist, you will play a critical role in ensuring the safety and well-being of our clients and their employees.ResponsibilitiesAssist with laboratory inspections and...

  • Environmental Health and Safety Specialist

    2 weeks ago

    Gaithersburg, Maryland, United States Trinity Consultants Engineering & EHS Workforce Solutions Full time

    Job Title: Environmental Health and Safety SpecialistWe are seeking an experienced Environmental Health and Safety (EHS) Specialist to join our team at Trinity Consultants Engineering & EHS Workforce Solutions. As an EHS Specialist, you will play a critical role in ensuring the health and safety of our employees, customers, and the environment.Key...

  • Technical Support Specialist

    3 days ago

    Gaithersburg, Maryland, United States designDATA Full time

    Job SummaryAs a Technical Support Specialist at designDATA, you will provide technical assistance to clients by troubleshooting applications, systems access, resolving hardware, software, and network-related issues. You will utilize pre-defined call and ticket management procedures to identify, resolve, or escalate issues to the Technical Support Team and...

  • Customer Support Specialist

    7 days ago

    Gaithersburg, Maryland, United States EMP Trust Solutions, LLC Full time

    Customer Support SpecialistWe are seeking a skilled Customer Support Specialist to provide timely and professional responses to customer inquiries via phone, email, or chat. This role requires strong technical analytical and troubleshooting skills, as well as excellent written and verbal communication skills.Key Responsibilities:Provide accurate and timely...

  • PKI Deployment Specialist

    3 days ago

    Gaithersburg, Maryland, United States Redport Full time

    PKI Deployment SpecialistAt Redport, we are seeking a highly skilled PKI Deployment Specialist to support the deployment and operation of new PKI solutions. The ideal candidate will have a strong understanding of PKI operations, particularly with the Entrust product line, and experience with system administration and troubleshooting.Key...

  • Technical Support Specialist

    1 month ago

    Gaithersburg, Maryland, United States Doyon Limited, Doyon Drilling, Inc Full time

    Job SummaryAs a Technical Support Specialist, you will provide technical assistance to clients by troubleshooting applications, systems access, and resolving hardware, software, and network-related issues. You will utilize pre-defined call and ticket management procedures to identify, resolve, or escalate issues to the Technical Support Team and the...

  • Rehabilitation Specialist

    2 weeks ago

    Gaithersburg, Maryland, United States Sheppard Pratt Full time

    Job SummaryWe are seeking a highly motivated and compassionate Rehabilitation Specialist to join our team at Sheppard Pratt. As a key member of our Psychiatric Rehabilitation Day Program, you will play a vital role in providing support and guidance to individuals with mental health conditions.Key ResponsibilitiesProvide one-on-one support to clients to learn...

  • Oracle EBS Functional Support Specialist

    1 week ago

    Gaithersburg, Maryland, United States Expedite Technology Solutions LLC Full time

    Job SummaryExpedite Technology Solutions LLC is seeking a highly skilled Oracle EBS Functional Support Specialist to lead the design, build, and configuration of applications. The successful candidate will act as the primary point of contact, supporting the Core Applications Lead/SubLead in day-to-day requirements management, design, coordination of...

  • Construction Safety Specialist

    1 month ago

    Gaithersburg, Maryland, United States Path Light Pro Full time

    Job Title: Construction Safety SpecialistPath Light Pro is seeking a highly skilled Construction Safety Specialist to join our team. As a key member of our safety team, you will be responsible for ensuring compliance with OSHA regulations and industry standards.Key Responsibilities:Conduct construction site evaluations to assess OSHA Safety...

  • Safety Quality Specialist

    3 weeks ago

    Gaithersburg, Maryland, United States Pathlightpro Full time

    Job Title: Safety Quality SpecialistWe are seeking a highly skilled and detail-oriented Safety Quality Specialist to join our team at Path Light Pro. As a key member of our National Safety Team, you will be responsible for ensuring compliance with OSHA regulations and providing expert guidance to clients on safety and quality assurance best...

  • Fitness Specialist

    7 days ago

    Gaithersburg, Maryland, United States WellBiz Brands, Inc. Full time

    Job SummaryAs a Fitness Specialist at Fitness Together, you will be responsible for designing safe and effective programs for clients, conducting Styku Laser Body Scans to assess progress, and educating and empowering clients to stay committed to their plans. You will work in a welcoming training environment, creating unique and memorable experiences for...

  • Contract Specialist

    2 weeks ago

    Gaithersburg, Maryland, United States Department Of Commerce Full time

    Job SummaryWe are seeking a highly skilled Contract Specialist to join our team at the Department of Commerce. As a Contract Specialist, you will be responsible for performing pre-award and post-award phases for complex acquisitions of supplies and services.Key ResponsibilitiesPerform pre-award and post-award phases for complex acquisitions of supplies and...

  • Home Health Care Specialist

    2 weeks ago

    Gaithersburg, Maryland, United States BAYADA Home Health Care Full time

    Job Title: Home Health Client Support SpecialistBAYADA Home Health Care is seeking a dedicated and compassionate Home Health Client Support Specialist to join our team in Montgomery County, MD.As a Home Health Client Support Specialist, you will play a vital role in providing exceptional customer service and quality home care to our clients. Your primary...

Client Relations Specialist

2 months ago

Gaithersburg, Maryland, United States Miltenyi Biotec Full time

Are you eager to contribute to the transformation of biomedical research? At Miltenyi Biotec, we are a dedicated family focused on making a significant impact in the field of healthcare - one innovation at a time. With over three decades of experience, we have been instrumental in the design, development, and integration of products that cater to sample preparation, cell separation, cell analysis, imaging, and cell culture needs. Our advancements have facilitated groundbreaking cell and gene therapies, which are revolutionary methods that harness the body's own cells and genetic information to combat diseases such as cancer and autoimmune disorders. Our extensive range of over 18,000 solutions is crucial in shaping the future of medicine.

Client Relations Specialist

Location: Remote and Onsite Hybrid


Your Responsibilities:

The Client Relations Specialist plays a vital role in efficiently managing customer orders and addressing inquiries related to a diverse range of research and clinical products, as well as services. This role necessitates collaboration with various stakeholders, including customers, product managers, sales teams, finance, and supply chain functions, both locally and globally, to ensure the timely and successful delivery of Miltenyi products and services. Your commitment to excellence will significantly impact the lives of patients facing serious health challenges.

Key Duties:

  • Engage with customers through multiple communication channels, ensuring effective correspondence.
  • Process customer orders for a wide array of research and clinical products, overseeing the entire order cycle from receipt to fulfillment and invoicing.
  • Handle medium complexity specialty orders and transactions as assigned, including inquiries and quotes.
  • Adhere to standard operating procedures (SOPs) and maintain compliance with ISO, PCI, and regulatory standards during all transactions.
  • Verify account information against customer purchase orders, identifying and resolving discrepancies as needed.
  • Utilize critical thinking to assess the accuracy and completeness of purchase orders, ensuring compliance with business policies.
  • Conduct research to identify and eliminate discrepancies, applying relevant promotional offers and agreements.
  • Request revisions or reject purchase orders that do not meet established criteria or compliance standards, communicating requirements clearly.
  • Ensure accuracy in order processing and fulfillment throughout the supply chain journey, making necessary adjustments in the ERP system.
  • Manage open orders, continuously reviewing inventory availability and determining the appropriate fulfillment path.
  • Coordinate with various teams to guarantee timely shipment of materials.
  • Monitor customer delivery schedules, expediting or escalating orders as necessary.
  • Utilize digital tools and systems to execute daily tasks efficiently, ensuring proper documentation is maintained.
  • Document and escalate customer complaints to enhance awareness and traceability within quality management systems.
  • Perform additional duties as assigned.

Qualifications:

  • High School Diploma required; Associate degree or higher preferred.
  • Minimum of 4 years in Customer Service; at least 2 years in B2B Customer Service, ideally within the life sciences or medical device sectors.
  • Experience in Order Entry and Processing for a minimum of 2 years, or a combination of education and experience.
  • Hybrid work schedule - 50% onsite and 50% remote.

Skills:

  • Exceptional attention to detail.
  • Strong verbal and written communication skills in English.
  • Excellent interpersonal and relationship-building abilities.
  • Commitment to delivering an outstanding customer experience.
  • Proficiency in MS Office Suite (Teams, Excel, Word, Outlook, PPT) at an intermediate level.
  • Typing speed of at least 40 wpm with 95% accuracy or higher.

Knowledge:

  • Intermediate to advanced experience with SAP ERP (SD) and CRM systems.
  • Familiarity with Sales & Service Cloud and Case Management platforms.
  • Experience with digital telephony tools.

Abilities:

  • Ability to communicate effectively and professionally, both verbally and in writing.
  • Capable of working effectively in high-pressure situations.
  • Skilled in multitasking and switching between various communication channels.
  • Able to manage a high volume of work while meeting deadlines.
  • Strong time management, organizational, and problem-solving skills.
  • Ability to work independently and collaboratively within a team.
  • Proficient in navigating multiple digital systems seamlessly.
  • Maintain composure and courtesy with customers in all situations.

Physical Requirements:

This role requires regular walking, use of hands, reaching, and communication. Employees may need to lift and/or move up to 25 pounds occasionally. Specific vision abilities required include close vision and depth perception.

Work Environment:

This position is performed in an office setting with minimal exposure to extreme temperatures. The role supports a hybrid work model.

Join Miltenyi Biotec and be part of a global team of innovators dedicated to advancing research and improving patient care worldwide. Your contributions will play a crucial role in bridging the gap between scientific discovery and practical solutions that enhance well-being for all.

Miltenyi Biotec North America is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity.

Miltenyi Biotec, Inc. participates in E-Verify.