Bilingual Client Support Specialist

2 weeks ago


Gaithersburg, Maryland, United States ABSS SOLUTIONS INC Full time
Position Overview

ABSS SOLUTIONS INC is seeking a Bilingual Client Support Specialist who will be tasked with delivering exceptional customer service, performing data entry tasks, and providing backup cashiering support.

Key Responsibilities:

The Client Support Specialist will work closely with their supervisor to assist in the processing of camera system violations. Responsibilities include:

  • Conducting initial assessments of violation images and performing secondary reviews to verify vehicle details and violator addresses according to specific business guidelines.
  • Documenting any discrepancies or issues observed at monitored locations and communicating these findings to the supervisor.
  • Handling incoming customer service calls, adhering to established scripts and protocols.
  • Reviewing and responding to customer correspondence in line with defined procedures.
  • Processing payments at the customer service counter for walk-in clients.

Data Management Tasks:

The specialist will also be responsible for preparing data for computer entry by:

  • Compiling and organizing information for input.
  • Entering traffic citation data into the system.
  • Reviewing video footage related to traffic violations.
  • Maintaining logs of activities and completed tasks.
  • Receiving training and demonstrating the ability to work independently post-training.

Qualifications:

- Proficiency in both spoken and written Spanish is essential.

- A strong attention to detail and a reliable work ethic are required.

- Typing speed of at least 40 words per minute.

- Experience with word processing software (minimum 2 years).

- Familiarity with spreadsheet software (minimum 2 years).

- Knowledge of photo enforcement systems is highly desirable.

- Understanding of state license plate regulations is also preferred.



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