Bilingual Client Support Specialist
2 weeks ago
ABSS SOLUTIONS INC is seeking a Bilingual Client Support Specialist who will be tasked with delivering exceptional customer service, performing data entry tasks, and providing backup cashiering support.
Key Responsibilities:
The Client Support Specialist will work closely with their supervisor to assist in the processing of camera system violations. Responsibilities include:
- Conducting initial assessments of violation images and performing secondary reviews to verify vehicle details and violator addresses according to specific business guidelines.
- Documenting any discrepancies or issues observed at monitored locations and communicating these findings to the supervisor.
- Handling incoming customer service calls, adhering to established scripts and protocols.
- Reviewing and responding to customer correspondence in line with defined procedures.
- Processing payments at the customer service counter for walk-in clients.
Data Management Tasks:
The specialist will also be responsible for preparing data for computer entry by:
- Compiling and organizing information for input.
- Entering traffic citation data into the system.
- Reviewing video footage related to traffic violations.
- Maintaining logs of activities and completed tasks.
- Receiving training and demonstrating the ability to work independently post-training.
Qualifications:
- Proficiency in both spoken and written Spanish is essential.
- A strong attention to detail and a reliable work ethic are required.
- Typing speed of at least 40 words per minute.
- Experience with word processing software (minimum 2 years).
- Familiarity with spreadsheet software (minimum 2 years).
- Knowledge of photo enforcement systems is highly desirable.
- Understanding of state license plate regulations is also preferred.
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