Patient Services Coordinator

2 weeks ago


Woburn, Massachusetts, United States Excel Orthopaedic Specialists Full time
Position Overview

At Excel Orthopaedic Specialists, our goal is to deliver exceptional medical care to individuals facing orthopedic challenges. We are seeking a dedicated professional to enhance our patient experience. This role encompasses:

  • Welcoming and registering patients in a courteous and professional manner
  • Managing appointment scheduling and confirmations through specialized medical software
  • Addressing scheduling conflicts and optimizing patient flow
  • Collecting and validating patient information, including insurance details and payment processing
  • Collaborating with clinical and billing teams to address any patient care concerns
  • Maintaining accurate patient records and ensuring they are current
  • Adhering to HIPAA regulations to safeguard patient privacy
  • Supporting administrative tasks, including document organization and filing
Qualifications
  • Excellent communication skills for interacting with a diverse patient population
  • Experience with electronic health record systems, such as eClinicalWorks
  • Familiarity with medical terminology and procedures
  • Strong verbal and written communication abilities
  • Capacity to multitask and prioritize effectively in a dynamic environment
  • Proficiency in handling phone systems and managing incoming calls professionally


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