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Patient Services Coordinator
2 months ago
At Excel Orthopaedic Specialists, we are dedicated to delivering exceptional medical care for individuals facing orthopedic challenges. We invite you to be a part of our mission and contribute positively to our patients' experiences. This role encompasses:
- Welcoming and registering patients in a courteous and professional manner
- Managing appointment scheduling and confirmations utilizing medical scheduling software
- Addressing scheduling conflicts and optimizing appointment flow
- Collecting and validating patient information, including insurance details and payments
- Communicating effectively with clinical and billing teams regarding patient care matters
- Maintaining accurate patient records and ensuring they are current
- Adhering to HIPAA regulations to safeguard patient confidentiality
- Assisting with administrative tasks, such as organizing and filing documents
- Excellent communication skills to engage with a diverse patient population
- Experience with electronic health record systems, such as eClinicalWorks
- Familiarity with medical terminology and procedures
- Strong verbal and written communication abilities
- Capability to multitask and prioritize effectively in a dynamic environment
- Proficiency in handling phone systems and managing incoming calls professionally