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Patient Services Coordinator

2 months ago


Woburn, Massachusetts, United States Excel Orthopaedic Specialists Full time
Position Overview

At Excel Orthopaedic Specialists, we are dedicated to delivering exceptional medical care for individuals facing orthopedic challenges. We invite you to be a part of our mission and contribute positively to our patients' experiences. This role encompasses:

  • Welcoming and registering patients in a courteous and professional manner
  • Managing appointment scheduling and confirmations utilizing medical scheduling software
  • Addressing scheduling conflicts and optimizing appointment flow
  • Collecting and validating patient information, including insurance details and payments
  • Communicating effectively with clinical and billing teams regarding patient care matters
  • Maintaining accurate patient records and ensuring they are current
  • Adhering to HIPAA regulations to safeguard patient confidentiality
  • Assisting with administrative tasks, such as organizing and filing documents
Qualifications
  • Excellent communication skills to engage with a diverse patient population
  • Experience with electronic health record systems, such as eClinicalWorks
  • Familiarity with medical terminology and procedures
  • Strong verbal and written communication abilities
  • Capability to multitask and prioritize effectively in a dynamic environment
  • Proficiency in handling phone systems and managing incoming calls professionally