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Patient Care Intake Specialist
2 months ago
New England Life Care (NELC) stands as a leading non-profit provider of home infusion therapy in New England, dedicated to delivering exceptional patient care and service. Our organization collaborates with over 70 hospital systems across the region, ensuring that patients receive the highest quality of care in a supportive environment.
At NELC, we pride ourselves on fostering a diverse and inclusive workplace. We encourage candidates from all backgrounds to consider this opportunity, even if their experience does not align perfectly with every qualification listed.
We are currently seeking dedicated Intake Coordinators for full-time positions. Ideal candidates will possess strong interpersonal skills, effective communication abilities, organizational proficiency, and the capacity to work independently to manage daily responsibilities.
Position Summary:
This entry-level role involves comprehensive coordination of care for patients receiving home infusion therapy. Each new hire will be paired with a Senior Intake Coordinator who will serve as a mentor throughout the initial 180-day probationary period.
Career Advancement Opportunities:
NELC offers clear career pathways for Intake Coordinators. Exceptional performance, commitment to personal growth, and strong collaboration with team members can lead to promotions within the department:
- Intake Coordinator: Entry-level position with potential for promotion within 2 years based on performance.
- Senior Intake Coordinator: Advancement expected within 2-5 years for those demonstrating engagement and ownership of departmental activities.
- Lead Intake Coordinator: A leadership role with responsibilities for advanced departmental engagement.
Benefits Include:
- Health, dental, and vision insurance
- Generous employer-matched 403(b) retirement plan
- Company-paid life insurance and disability coverage
- Generous paid time off
- And additional benefits
Key Responsibilities:
- Compile and distribute initial Patient Profiles for therapy to the healthcare team.
- Manage incoming calls for the Intake Workgroup, ensuring proper documentation.
- Communicate effectively with pharmacy and delivery staff regarding patient referrals and issues.
- Collaborate with the Liaison/Care Coordination team to facilitate efficient patient discharge.
- Document all patient-related information in clinical records accurately.
- Update patient files based on daily reports and changes in supply requirements.
- Maintain professional appearance standards as set by NELC.
Qualifications:
- Associate of Arts degree preferred.
- Previous experience in a medical office is advantageous.
- Familiarity with medical terminology is preferred.
Preferred Skills:
- Strong verbal and written communication skills.
- Excellent organizational abilities.
- Customer service orientation.
- Attention to detail.
- Proficiency in Microsoft Office Suite.
- Team-oriented attitude.
We are an equal opportunity employer.
