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Patient Care Intake Specialist
2 months ago
New England Life Care (NELC) stands as a leader in home infusion therapy across New England, being the sole non-profit provider in the region. Our organization collaborates with over 70 hospital systems in Maine, New Hampshire, and Massachusetts, ensuring that patients receive care that mirrors our commitment to quality and excellence.
At NELC, we pride ourselves on fostering a diverse and inclusive workplace. We encourage individuals who are passionate about this opportunity to apply, even if their experience does not meet every qualification listed.
Position Summary:
This entry-level role is pivotal in the comprehensive coordination of care for patients receiving home infusion therapy. A Senior Intake Coordinator will serve as a mentor during the initial probationary period.
Career Advancement: NELC offers clear pathways for career growth within the Intake Department. High-performing Intake Coordinators who demonstrate a commitment to personal and professional development, and who build strong relationships within and outside the department, may be eligible for promotions to:
- Senior Intake Coordinator – typically within 2-5 years based on performance and engagement.
- Lead Intake Coordinator – for those who take on leadership responsibilities within the department.
Benefits:
- Comprehensive Health Insurance
- Dental and Vision Coverage
- Generous employer-matched retirement savings plan
- Company-paid life insurance and disability coverage
- Generous Paid Time Off
- And additional benefits
Key Responsibilities:
- Compile and distribute initial Patient Profiles for therapy to the healthcare team.
- Manage incoming calls for the Intake Workgroup, ensuring proper documentation.
- Facilitate effective communication with pharmacy and delivery staff regarding patient referrals and issues.
- Collaborate with the Liaison/Care Coordination team to streamline discharge processes.
- Document all patient-related information in clinical records accurately.
- Update patient supply requirements and communicate changes to relevant teams.
- Ensure adherence to professional appearance standards.
Qualifications:
- Associate of Arts degree preferred.
- Previous experience in a medical office is advantageous.
- Familiarity with medical terminology is preferred.
Preferred Skills:
- Strong verbal and written communication skills.
- Excellent organizational abilities.
- Customer service-oriented mindset.
- Attention to detail is essential.
- Proficiency in Microsoft Office Suite.
- Team-oriented attitude.
Equal Opportunity Employer.
