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Patient Services Coordinator

2 months ago

Woburn, Massachusetts, United States Excel Orthopaedic Specialists Full time
Position Overview

At Excel Orthopaedic Specialists, our commitment is to deliver exceptional medical services to individuals facing orthopedic challenges. We are seeking a dedicated professional to enhance our patient experience. This role encompasses:

  • Welcoming and registering patients in a courteous and professional manner
  • Managing appointment scheduling and confirmations through specialized medical software
  • Optimizing scheduling and addressing any arising issues
  • Collecting and validating patient information, including insurance details and payments
  • Proactively communicating with clinical and billing teams regarding patient care matters
  • Maintaining accurate patient records and ensuring they are current
  • Adhering to HIPAA regulations to safeguard patient confidentiality
  • Assisting with administrative tasks, such as document organization and filing
Qualifications
  • Effective communication skills with a diverse patient population
  • Experience with electronic health record systems, such as eClinicalWorks
  • Familiarity with medical terminology and procedures
  • Strong verbal and written communication abilities
  • Capability to multitask and prioritize in a dynamic environment
  • Proficiency in handling phone systems and managing incoming calls professionally