Sales and Service Representative
1 week ago
We are seeking a highly motivated and customer-focused Sales and Service Representative to join our team at RAL Supply Group Inc. as a Counter Sales Associate in Middletown.
Key Responsibilities- Sales and Service: Present and sell our company's product lines, programs, and services effectively to drive consistent growth.
- Product Knowledge: Stay up-to-date on all key product lines and be conversant in their features and benefits.
- Order Processing: Stay current on eclipse and order processing systems to ensure seamless transactions.
- Customer Engagement: Effectively follow-up and problem resolve for customers to ensure their satisfaction.
- Warranty and Returns: Process warranty claims and returns in a timely and efficient manner.
- Sales and Service: Sell and service customers to enhance their business and increase sales.
- Training and Development: Attend product and technical training to stay current on industry developments.
- Problem Solving: Assist the Branch Manager in problem solving and contribute to the success of the team.
- Inventory Management: Perform cycle counts responsibly and conduct annual physical inventory.
- Company Procedures: Enforce company procedures and policies to ensure compliance.
- Sales and Service: Contact customers to increase sales and enhance their experience.
- Facilities Maintenance: Sweep, clean, and maintain a neat and organized workspace.
- Customer Satisfaction: Ensure customer satisfaction through timely order placement and follow-up.
- Branch Evaluations: Achieve high branch evaluations through consistent sales and service performance.
- Follow-up: Follow-up on customer orders within 30 days to ensure satisfaction.
- Professional Development: Participate in at least 3 classes on product or technical instruction to stay current.
- Experience: Experience in HVAC/Plumbing or relevant certification is required.
- Communication Skills: Excellent communication skills are essential for success in this role.
- Attitude: A positive Can Do attitude is required to thrive in this fast-paced environment.
- Computer Literacy: Preferred computer literacy (Microsoft Word, Excel) is an asset.
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