Hospice Service Coordinator

3 days ago


Irvine, California, United States Silverado Full time
About the Role

Silverado is seeking a highly skilled and compassionate Hospice Service Coordinator to join our team. As a key member of our hospice care team, you will be responsible for managing all aspects of the patient intake process, including establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and coordinating hospital discharges.

Key Responsibilities
  • Manage Patient Intake Process: Coordinate with patients, families, and referral sources to ensure seamless transitions and high-quality care.
  • Insurance Verification and Authorization: Verify patient insurance coverage and obtain necessary authorizations for hospice services.
  • Schedule Appointments: Arrange meetings with patients and families to discuss hospice services and address any concerns.
  • Overcome Objections: Effectively communicate the benefits of hospice care to patients and families.
  • Data Entry and Tracking: Maintain accurate records and tracking logs to ensure efficient patient care.
Requirements
  • Customer Service Experience: One year of experience in customer-facing roles, preferably in healthcare or a related field.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to empathize with patients and families.
  • Technical Skills: Proficiency in Microsoft Outlook and basic computer skills, including typing 50 words per minute.
What We Offer
  • Competitive Compensation: A salary range of $24-$24 USD per hour.
  • Benefits Package: Comprehensive benefits, including 401(k) matching, health insurance, and paid time off.
  • Professional Development: Opportunities for growth and development, including tuition reimbursement and professional development assistance.


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