Service and Installation Operations Coordinator
2 weeks ago
Position Title: Installation and Service Coordinator
Location: Irvine, CA, USA
Req. ID: Req #34
About Lifeway Mobility:
At Lifeway Mobility, we are committed to enhancing the quality of life for individuals with accessibility needs. As a premier provider of accessibility solutions, our mission is to empower individuals to maintain their independence and comfort in their own homes.
Core Values:
Our community thrives on the principles of Putting People First, Being Accountable, and Doing Well While Doing Good. These values shape our interactions with customers and guide our business practices.
Role Overview:
This hourly position is pivotal in overseeing administrative and managerial functions for the installation team.
Key Responsibilities:
- Exhibit exceptional organizational skills to coordinate team activities.
- Demonstrate meticulous attention to detail while managing multiple tasks.
- Utilize strong interpersonal skills to resolve conflicts effectively.
- Adapt quickly to changing situations and embrace additional responsibilities.
- Report directly to the General Manager.
Specific Duties:
Scheduling: Manage all installation and service appointments, ensuring clear communication of customer expectations.
Shipments: Oversee the receipt and management of incoming shipments to the warehouse.
Billing:
- Generate invoices for projects and service calls.
- Ensure all completed projects meet compliance standards and collaborate with technicians for 100% completion.
Team Collaboration: Work closely with the installation service team to achieve monthly productivity targets while fostering a positive work atmosphere and ensuring customer satisfaction.
- Assist the General Manager in promoting core values within the team.
- Support initiatives aimed at enhancing customer satisfaction.
Employee Benefits:
At Lifeway Mobility, we prioritize the well-being of our employees. Our comprehensive benefits package includes medical, dental, vision, 401k, employer-paid life insurance, and long-term disability options. We provide a robust training program through our Academy, offering both virtual and in-person training, continuous support, and opportunities for career advancement. Additionally, employees enjoy 7 paid holidays and three weeks of paid time off.
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