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Service and Installation Operations Coordinator

2 months ago

Irvine, California, United States Lifeway Mobility Holdings LLC Full time


Are you prepared to take on a pivotal role in our organization? Ensure you are familiar with the responsibilities and tasks associated with this position before proceeding.


Position Title:
Installation and Service Coordinator

Location:
Irvine, CA, USA

Req ID:
Req #34

About Lifeway Mobility:
At Lifeway Mobility, we are committed to enhancing the quality of life for individuals with accessibility needs. As a premier provider of accessibility solutions, we strive to empower our clients to maintain their independence and comfort in their homes.


We are not just a business; we are a community that upholds our Core Values of Prioritizing People, Accountability, and Achieving Success Through Goodness.

These values influence every aspect of our operations, from our product offerings to our interactions with customers and colleagues.


By becoming part of our workforce, you will join a dedicated team that offers extensive training, opportunities for advancement, and a robust benefits package.

Whether you are beginning your career or seeking to advance, Lifeway Mobility provides a nurturing environment where you can excel and contribute meaningfully.


Key Responsibilities:
This role is an hourly position focused on the administrative and managerial functions of the installation team.
- Highly organized with the ability to coordinate tasks and manage personnel effectively.
- Strong attention to detail and multitasking capabilities.
- Excellent customer relations skills and proficiency in conflict resolution.
- Quick thinking with a willingness to embrace additional responsibilities and adapt to changing circumstances.
- Report directly to the General Manager.

Detailed Job Responsibilities:

Scheduling:
- Coordinate all installation and service appointments, ensuring clear communication of customer expectations throughout the process.

Shipments:
- Oversee the receipt and management of incoming shipments to the warehouse.

Billing:
- Process invoices for projects and service calls, ensuring compliance and completion of all tasks with technicians.

Team Collaboration:
- Collaborate with the installation service team to achieve monthly productivity targets while fostering a positive work atmosphere and ensuring customer satisfaction.

Company Values:
- Support the General Manager in implementing core values and promoting teamwork and leadership.

Employee Well-Being:
At Lifeway Mobility, we prioritize the health and happiness of our employees. Enjoy a comprehensive benefits package that includes medical, dental, vision, 401k, employer-paid life insurance, and long-term disability coverage, along with additional voluntary benefits.

We equip you for success from the outset with our Academy, which offers both virtual and in-person training, ongoing support, and opportunities for career growth, whether in your current role or a new position.

Additionally, you will benefit from 7 paid holidays and three weeks of paid time off. Consider joining our mission to make a difference in the lives of others.


Lifeway Mobility is an Equal Opportunity Employer.