Reservations Agent

2 weeks ago


Desert Hot Springs, California, United States Azure Palm Hot Springs Resort & Spa Full time
Job Description

Deliver Exceptional Guest Experiences at Azure Palm Hot Springs Resort & Spa

We are seeking a talented Reservations Agent to join our team at Azure Palm Hot Springs Resort & Spa. As a key member of our hospitality team, you will be responsible for providing legendary customer service to our guests.

Key Responsibilities:

  • Answer phone calls within 3 rings and provide exceptional customer service
  • Explain property and spa treatments to guests concisely and effectively
  • Listen and communicate booking information and policies
  • Reserve and secure room reservations following PCI compliance
  • Schedule spa treatments and Oasis Day use admissions
  • Process cancellations, alterations, and be familiar with company policies
  • Assist guests with questions, special requests, and issues before, during, and after their stays

Requirements:

  • At least 18 years of age
  • Hotel and/or spa experience preferred
  • Excellent phone etiquette
  • Reliable, dependable, consistent, and no attendance issues
  • Self-starter with initiative to complete tasks
  • Ability to work effectively with other department employees and guests
  • Above average multi-tasking skills
  • Thrives in a fast-paced environment

Benefits:

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Paid Time Off
  • Employee Discounts
  • Opportunities for Advancement

We are looking forward to reading your application.


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