Reservations Agent
2 weeks ago
Deliver Exceptional Guest Experiences at Azure Palm Hot Springs Resort & Spa
We are seeking a talented Reservations Agent to join our team at Azure Palm Hot Springs Resort & Spa. As a key member of our hospitality team, you will be responsible for providing legendary customer service to our guests.
Key Responsibilities:
- Answer phone calls within 3 rings and provide exceptional customer service
- Explain property and spa treatments to guests concisely and effectively
- Listen and communicate booking information and policies
- Reserve and secure room reservations following PCI compliance
- Schedule spa treatments and Oasis Day use admissions
- Process cancellations, alterations, and be familiar with company policies
- Assist guests with questions, special requests, and issues before, during, and after their stays
Requirements:
- At least 18 years of age
- Hotel and/or spa experience preferred
- Excellent phone etiquette
- Reliable, dependable, consistent, and no attendance issues
- Self-starter with initiative to complete tasks
- Ability to work effectively with other department employees and guests
- Above average multi-tasking skills
- Thrives in a fast-paced environment
Benefits:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off
- Employee Discounts
- Opportunities for Advancement
We are looking forward to reading your application.
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