Front Desk Agent

3 weeks ago


High Springs, Florida, United States Guest Services Full time

Compensation Amount:
14.00 USD Hourly

Job Summary:

The Front Desk Agent is responsible for performing all desk attendant functions, including checking guests and vendors in and out, reservations, and switchboard. Strong customer service skills are essential for this role.

Responsibilities:
  • Ensure every hotel guest has a pleasant stay
  • Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required
  • Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages
  • Perform additional bookkeeping, administrative, and accounting procedures as required
  • Produce and distribute daily, weekly, and monthly reports to hotel management, department heads, and general manager
Qualifications:
  • Overnight shift; requires flexible hours
  • High school diploma or equivalent required; some college preferred
  • Great communication and excellent customer service skills are required
  • Proficiency with computers is required; experience with reservation and accounting software is desired
  • Experience in the hospitality industry or guest services is preferred, but not required


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