Front Desk Agent
6 days ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Springs Resort. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a smooth and welcoming arrival experience.
Key Responsibilities:
- Greet and check in guests, ensuring a seamless and personalized experience.
- Manage guest check-outs and handle billing inquiries in a professional and timely manner.
- Answer phone calls, respond to inquiries, and provide information about resort amenities and services.
- Maintain accurate guest records and manage reservations through our property management system.
- Address and resolve guest complaints or concerns promptly and professionally.
- Assist with concierge services, including activity reservations and local recommendations.
- Ensure the front desk area is clean and organized at all times.
- Collaborate with housekeeping and maintenance teams to meet guest needs.
- Handle cash and credit transactions accurately.
Requirements:
- High school diploma or equivalent required; degree in hospitality management preferred.
- Previous experience in a front desk or customer service role preferred.
- Familiarity with property management systems is a plus.
What We Offer:
- A competitive salary of $17 per hour.
- A comprehensive benefits package, including free rentals for ski equipment, tubes, kayaks, paddle boards, discounts on rafting and Hot Air Balloon rental discounts, free professional theater tickets, and more.
About Us:
The Springs Resort is a luxury destination celebrated for its 25 naturally hot therapeutic mineral pools from the deepest geothermal hot spring, The Mother Spring. We offer breathtaking views of the surrounding mountains and are an ideal retreat for relaxation and rejuvenation. Our team is committed to providing exceptional guest service and creating unforgettable experiences for our visitors.
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