Current jobs related to Lead Front Desk Agent - Steamboat Springs, Colorado - One Steamboat Place

  • Front Desk Representative

    4 weeks ago

    Steamboat Springs, Colorado, United States One Steamboat Place Full time

    Job Title: Front Desk AgentAt One Steamboat Place, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and owners, providing exceptional service and ensuring a seamless experience.Key Responsibilities:Provide friendly and efficient front desk...

  • Front Desk Agent Representative

    3 weeks ago

    Pagosa Springs, Colorado, United States The Springs Resort Full time

    Front Desk Agent Job DescriptionWe are seeking a highly skilled and experienced Front Desk Agent to join our team at The Springs Resort. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling check-ins and checkouts, and ensuring a smooth and efficient experience for our guests.Key Responsibilities:Provide attentive...

  • Front Desk Agent

    3 weeks ago

    Colorado Springs, Colorado, United States Aimbridge Hospitality Full time

    Job SummaryThe ideal candidate for this role will possess excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment. As a Front Desk Agent, you will be responsible for greeting and registering guests, providing exceptional customer service, and ensuring a smooth check-in and check-out process.Key...

  • Front Desk Agent

    3 weeks ago

    Colorado Springs, Colorado, United States Highgate Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Highgate Hotels. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.Key ResponsibilitiesProvide attentive and courteous service to guests during...

  • Front Desk Agent

    3 weeks ago

    Pagosa Springs, Colorado, United States The Springs Resort Full time

    Front Desk Agent OpportunityWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Springs Resort. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a smooth and welcoming arrival experience.Key Responsibilities:Greet and check in guests, ensuring...

  • Front Desk Representative

    4 weeks ago

    Colorado Springs, Colorado, United States Aimbridge Hospitality Full time

    Front Desk Agent Role at Aimbridge HospitalityAimbridge Hospitality is seeking a skilled Front Desk Agent to join their team. As a Front Desk Agent, you will be responsible for providing exceptional guest service and ensuring a seamless check-in and check-out experience.Key Responsibilities:Greet and welcome guests, providing a warm and friendly welcome to...

  • Front Desk Supervisor

    3 weeks ago

    Colorado Springs, Colorado, United States Aimbridge Hospitality Full time

    Job SummaryThe Front Desk Supervisor is responsible for providing exceptional customer service to all guests, ensuring a seamless and enjoyable experience throughout their stay. This role requires a high level of attention to detail, effective communication skills, and the ability to work well under pressure.Key ResponsibilitiesCustomer Service: Provide...

  • Front Desk Representative

    3 weeks ago

    Colorado Springs, Colorado, United States Hotel Equities Full time

    Front Desk Agent Job DescriptionHotel Equities, a leading hotel development and hospitality management company, is seeking a skilled Front Desk Agent to join their team at the Holiday Inn Airport Colorado Springs, CO.Key Responsibilities:Respond to guest inquiries and resolve issues in a timely and professional manner.Register guests, verify reservations,...

  • Front Desk Representative

    4 weeks ago

    Colorado Springs, Colorado, United States TownePlace Colorado Springs South Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at TownePlace Colorado Springs South. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth stay for our guests.Key ResponsibilitiesRegister guests and handle...

  • Front Desk Agent at The Springs Resort

    4 weeks ago

    Pagosa Springs, Colorado, United States The Springs Resort Full time

    About the RoleWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Springs Resort. As the first point of contact for our guests, you will play a key role in creating a welcoming atmosphere and providing exceptional service.Key ResponsibilitiesGreet and check in guests, ensuring a smooth and welcoming arrival...

  • Front Desk Representative

    1 month ago

    Colorado Springs, Colorado, United States CUSA Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Agent to join our team at CUSA. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling reservations, and ensuring a smooth check-in and check-out process.Key ResponsibilitiesGuest Services: Greet and assist guests, respond to...

  • Front Desk Hospitality Representative

    4 weeks ago

    Pagosa Springs, Colorado, United States Presidian Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Front Desk Agent to join our team at The Springs Resort. As a key member of our hospitality team, you will be responsible for providing exceptional guest experiences and ensuring seamless check-in and check-out processes.Key ResponsibilitiesProvide attentive and courteous service to all guests,...

  • Front Desk Supervisor

    3 weeks ago

    Colorado Springs, Colorado, United States Fairfield Colorado Springs Full time

    Job Summary:The Front Desk Supervisor is responsible for providing exceptional customer service and ensuring a smooth guest experience at our hotel. This role involves working closely with the Front Desk Manager and other departments to maximize room revenue and occupancy.Responsibilities:Customer Service: Provide attentive, courteous, and efficient service...

  • Front Desk Hospitality Specialist

    4 weeks ago

    Pagosa Springs, Colorado, United States The Springs Resort Full time

    Front Desk Agent Opportunity at The Springs ResortWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Springs Resort. As a key member of our hospitality team, you will be responsible for providing exceptional guest experiences and ensuring seamless check-in and check-out processes.Key Responsibilities: Greet and...

  • Front Desk Representative

    3 weeks ago

    Colorado Springs, Colorado, United States Great Wolf Resorts Full time

    Job Summary: We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Great Wolf Resorts. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their entire stay.Key Responsibilities:Welcome guests by greeting, answering questions, and...

  • Front Desk Associate

    3 weeks ago

    Colorado Springs, Colorado, United States East West Family Of Companies Full time

    Job Summary:Woodrun Place, a premier hospitality establishment, is seeking a skilled Front Desk Agent to provide exceptional guest experiences. As a key member of our team, you will be responsible for maintaining and promoting guest hospitality, ensuring a smooth check-in and check-out process, and maintaining guest satisfaction at all times.Key...

  • Front Desk Manager OEM

    4 weeks ago

    Glenwood Springs, Colorado, United States Aimbridge Hospitality Full time

    Job SummaryThe Front Desk Manager OEM is responsible for providing exceptional customer service and ensuring a seamless guest experience. This role requires a high level of attention to detail, effective communication skills, and the ability to work well under pressure.ResponsibilitiesRespond to guest requests, problems, and complaints in a timely and...

  • Front Desk Supervisor

    4 weeks ago

    Colorado Springs, Colorado, United States Garden of the Gods Resort and Club Full time

    Job Title: Front Desk SupervisorJob Summary:The Front Desk Supervisor is responsible for overseeing the front desk shift, ensuring that all policies and procedures are followed, and providing exceptional customer service to guests and members.Key Responsibilities:Supervise front desk agents and ensure that all policies and procedures are followed during...

  • Front Office Director

    3 weeks ago

    Steamboat Springs, Colorado, United States Resort Group Full time

    Job SummaryWe are seeking a seasoned hospitality professional to lead our Front Office team at Resort Group in Steamboat Springs, CO.Key Responsibilities:Develop and maintain exceptional guest service standards in front desk, bell service, and shuttle operations.Oversee all front office and shuttle department activities, setting policy and reviewing...

  • Front Desk Manager OEM

    3 weeks ago

    Glenwood Springs, Colorado, United States Aimbridge Hospitality Full time

    Job SummaryThe Front Desk Manager OEM is responsible for providing exceptional customer service and ensuring a seamless guest experience. This role requires a high level of attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.ResponsibilitiesRespond to guest requests, problems, and complaints in a timely...

Lead Front Desk Agent

2 months ago

Steamboat Springs, Colorado, United States One Steamboat Place Full time
Job Title: Lead Front Desk Agent

Job Summary:

We are seeking a highly skilled and experienced Lead Front Desk Agent to join our team at One Steamboat Place. As a key member of our Guest Services team, you will be responsible for providing exceptional customer service, ensuring seamless check-in and check-out processes, and maintaining a high level of professionalism in all interactions with owners, members, and guests.

Key Responsibilities:

  • Assist the Front of House Manager in maintaining a high quality of services offered to owners and guests.
  • Support Front Desk Agents in creating the weekly Arriving Owners PowerPoint and filing Lost and Found items.
  • Ensure accurate adult and child count for every reservation.
  • Support Front of House Manager in creating and maintaining a professional working environment.
  • Assist in finding tasks for Front Desk Agents during slow times in the day.
  • Understand ADA and Service Dog procedures and policy.
  • Support PCI Compliance practices.
  • Get to know owners/members/guests' preferences and be able to accommodate to such.
  • Learn and know all policies, protocols, and tasks required of Guest Services Agents.
  • Responsible for helping the Front of House Manager train new Front Desk employees on all computer programs, including Opera, Microsoft programs, and ALICE, as well as all front desk procedures.
  • Assist Front of House Manager with monthly meetings and lead meetings when necessary.
  • Observe Front Desk Agents and ensure that their duties are completed correctly and efficiently.
  • Observe that all Agents are properly dressed, clean, and neat in uniform attire.
  • Answer telephones politely with an absolute attitude. Understand the telephone system and be able to transfer calls/deal with situations as they arise.
  • Must always speak and carry yourself in a professional manner in front of our owners/members, guests, and staff members.
  • Assist in making reservations for activities/transportation/dining requests/or owner, member, and guest needs if needed.
  • Responsible for ensuring all Service Fees are posted on in-house folios and checking the accuracy of billing upon check-out.
  • Ensure all guests have updated payment information attached to their reservations.
  • Perform check-in and check-out services efficiently.
  • Have knowledge of itineraries given to owners and guests for activities.
  • Be able to record and log information timely and accurately.
  • Update P-drive information for Front Desk.
  • Help in organizing and completing sales of Rodeo Tickets, Winter Carnival Buttons, and other event tickets or merchandise.
  • Responsible for speaking to each guest regarding needs for their departure and ensuring departure notices are sent.
  • Be able to communicate efficiently with each department and follow each department's rules and procedures.
  • Use and understand the computer system for concierge reservations, reports, billing, emailing, and activity scheduling.
  • Be detail-oriented and follow through or complete each task set or started.
  • Ensure the cash drawer has small bills available for change and are counted correctly after each shift.
  • Ensure the desk is stocked of all necessary items to run efficiently for each shift.
  • Responsible for tracking needs for office supplies such as paper, notepads, pens, envelopes, arrival folders, buck slips, property maps, and spa menus.
  • Maintain general cleanliness throughout lobby, back offices, entryway, and members gathering area (for concierge); vacuum carpets, clean windows, dust, etc. when needed or if housekeeping needs assistance.
  • Must be able to multitask.
  • Assist Club Services Attendant staff as needed with valet, deliveries, and other departments as needed.
  • Be trained in the property overnight procedures and be able to assist in covering when needed.
  • Be trained in finding items in housekeeping and which reservation types have access to what items.
  • Must be able to read fire/emergency panel and remain calm under pressure or in the face of an emergency.
  • Must be able to effectively tour guests through the building and residences, pointing out and explaining amenities, OSP policies, Ski Valet, and other commercial businesses within the property.

Supervisory and Training Responsibilities:

This job will be responsible for assisting the Front of House Manager with training and leading all Front Desk Agents.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge and/or skill required.

In all situations, demonstrate Character, Courtesy, Calm, and Charm.

Able to learn all varieties of information pertaining to the resort, the area, the activities, and to make smart recommendations.

Able to motivate, mentor, and performance manage staff members, including corrective action to ensure continually high standards.

Regular attendance and punctuality in conformance with the standards established by One Steamboat Place is essential to the successful performance of this position.

Good personal hygiene and appearance/a uniform will be provided.

Be versatile, flexible, and willing to work within constantly changing priorities with enthusiasm.

Able to multi-task while remaining calm and focused.

Be detail-oriented and have follow-through to complete each task set or started.

Maintain a professional appearance and demeanor.

Strong organizational, problem-solving, and analytical skills.

Commitment to excellence and high standards.

Education and Experience:

High School Diploma/GED; and one to three (1-3) months related customer service and/or hospitality experience; or equivalent combination of education, training, and experience.

Ability to obtain Alice Program Desktop Certification – Admin level within six (6) months of start date.

Obtain/maintain Colorado Tips training for alcoholic beverages within six (6) months of start date.

Become CPR Certified within a year of the start date.

Physical Abilities:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must frequently lift and/or move up to 10 pounds.

Must occasionally lift and/or move up to 50 pounds.

Work Environment:

While performing the duties of this job, the noise level in the work environment is usually moderate.

Occasionally exposed to outside weather conditions.

Typical workdays are eight-hour (8-hour) shifts and may include weekends, nights, days, and/or holidays.