Boutique Hotel Front Desk Coordinator
23 hours ago
We are seeking a highly skilled and customer-focused Front Desk Agent Server to join our team at Sparrows Lodge. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable stay.
Responsibilities- Manage all aspects of guest registration, including check-in and check-out procedures
- Process online and phone reservations, ensuring accurate and timely communication with guests
- Provide guests with information about our hotel, available rooms, rates, and amenities
- Respond to guest inquiries and resolve any issues in a professional and timely manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Take food and beverage orders from guests and process them through our POS system
- Previous experience as a Front Desk Agent, Server, or similar role
- Experience with hotel reservations software is a plus
- Positive and outgoing customer service attitude
- Excellent communication and organizational skills
Sparrows Lodge is a unique and luxurious retreat that offers a peaceful and relaxing atmosphere. Our hotel features modern rustic decor, a communal barn, outdoor fire pit, and a vegetable garden. We are committed to providing exceptional service to our guests and creating a memorable experience for all.
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