Boutique Hotel Front Desk Representative

2 days ago


Palm Springs, California, United States Common Thread Hotels Full time
Front Desk Agent - Boutique Hotel

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Sparrows Lodge, a unique and luxurious boutique hotel. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for ensuring their stay is nothing short of exceptional.

Key Responsibilities:
  • Guest Registration: Register guests, collect necessary information, and assign rooms.
  • Reservation Management: Manage online and phone reservations, including verifying credit card data and informing customers about payment methods.
  • Room Assignment: Welcome guests upon arrival, assign rooms, and provide information about our hotel, available rooms, rates, and amenities.
  • Customer Service: Respond to clients' complaints in a timely and professional manner, and liaise with our housekeeping staff to ensure all rooms are clean and tidy.
  • Food and Beverage Service: Take food and beverage orders from guests, ring in the POS system, and make cocktails and other beverages for guests.
Requirements:
  • Work Experience: Previous experience as a Restaurant Server, Bartender, Front Desk Agent, or similar role.
  • Hotel Reservations Software: Experience with hotel reservations software, such as Room Master or Lightspeed, is a plus.
  • Customer Service Skills: Positive and outgoing customer service attitude, excellent communication and organizational skills.

Sparrows Lodge is a unique and luxurious boutique hotel that offers a modern rustic vibe and exceptional service. If you are a customer-focused and skilled Front Desk Agent looking for a new challenge, we encourage you to apply.



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