Guest Service Agent

6 months ago

Palm Desert, United States Embassy Suites Palm Desert Full time

Overview:

Opportunity: Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.


Your Growth Path

Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager


Your Focus

  • Immediately greet guests and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish methods of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or the PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary.
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Follow sustainability guidelines and practices related to HHMs EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Your Background and Skill

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It

About Us :

Our hotel in Palm Desert is a mile from Indian Wells, and a 25-minute drive from Palm Springs. We're surrounded by world-class golf courses, and have six hardcourt tennis courts, and a fully landscaped resort-sized outdoor pool. We host a complimentary evening reception and serve cooked-to-order breakfast daily.

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunities at this location, click here.

  • Guest Services Agent

    4 weeks ago

    Palm Springs, California, United States Highgate Hotels Full time

    Job Title: Guest Services AgentJob Summary: We are seeking a highly skilled Guest Services Agent to join our team at Highgate Hotels. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide attentive, courteous, and...

  • Guest Service Support Expert, Part-time

    2 weeks ago

    Palm Desert, United States Marriott Full time

    Marriott Hotels - JobID: F271B6A61DA36F160BC3125F90CFA9B8 [Front Desk Agent / Concierge] As a Guest Services Associate at Marriott Hotels, you'll: Assist guests with check-in and check-out procedures; Provide exceptional customer service by answering inquiries and resolving issues promptly; Maintain a clean and organized lobby area; Coordinate with...

  • Guest Service Agent

    7 months ago

    West Palm Beach, United States Hilton Hotels & Resorts Full time

    As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be Guest Service, Agent, Guest, Service, Hospitality, Retail

  • Guest Service Agent

    2 weeks ago

    West Palm Beach, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0B4OP [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Insurance Agent

    1 month ago

    Palm Desert, California, United States Melanie Villeneuve - State Farm Agent Full time

    Job Title: Insurance AgentAre you a motivated and ambitious individual looking for a challenging and rewarding career in the insurance industry? We are seeking a highly skilled and customer-focused Insurance Agent to join our team at Melanie Villeneuve - State Farm Agent.Job Summary:We are a busy insurance and financial services office located in Rancho...

  • Guest Services Agent

    3 months ago

    Palm Springs, United States Days Inn by Wyndham Palm Springs Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Agent

    4 weeks ago

    Palm Desert, California, United States Aimbridge Hospitality Full time

    Job SummaryAs a Front Desk Agent at Aimbridge Hospitality, you will be responsible for providing exceptional guest service, registering guests, and handling various hotel operations. This role requires a positive and upbeat personality, excellent communication skills, and the ability to work in a fast-paced environment.ResponsibilitiesRegister guests and...

  • Guest Service Agent

    2 weeks ago

    West Palm Beach, United States Hilton Hotels & Resorts Full time

    A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Here are some perks you can enjoy when joining our team •Access to your pay when you need it through DailyPay •Career growth & development •The...

  • Guest Service Agent

    4 months ago

    West Palm Beach, United States Hilton Full time

    A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Here are some perks you can enjoy when joining our team •Access to your pay when you need it through DailyPay •Career growth & development •The...

  • Guest Services Agent

    2 months ago

    West Palm Beach, United States Amrit Ocean Resort & Residences Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Service Expert

    1 month ago

    Palm Springs, United States Courtyard by Marriott Full time

    Courtyard by Marriott - 1300 Tahquitz Canyon Way [Front Desk Agent / Concierge] As a Guest Service Expert at Courtyard by Marriott, you'll: Greet and welcome guests with a warm smile and provide exceptional customer service; Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency; Handle guest inquiries and resolve any issues...

  • Guest Service Support Expert

    4 weeks ago

    Palm Desert, California, United States Marriott International, Inc Full time

    Job SummaryWe are seeking a skilled Guest Service Support Expert to join our team at Marriott International. As a key member of our food and beverage operations, you will play a critical role in delivering exceptional guest experiences.Key ResponsibilitiesProvide support to food and beverage operations, including setting tables, assisting the kitchen, and...

  • Guest Service Support Expert

    4 weeks ago

    Palm Desert, California, United States Marriott International Inc Full time

    POSITION SUMMARYWe are seeking a skilled Guest Service Support Expert to join our team. As a key member of our food and beverage operations, you will play a critical role in delivering exceptional guest experiences.Responsibilities include:Providing support to our kitchen and service teams to ensure seamless operationsAssisting with table settings, cleaning...

  • Guest Service Support Expert

    4 weeks ago

    Palm Desert, United States Marriott International, Inc Full time

    Additional InformationPay: $16.50/hour, Rockwood Food Outlet, Full-time, Day ShiftJob Number24184539Job CategoryFood and Beverage & CulinaryLocationJW Marriott Desert Springs Resort & Spa, 74-855 Country Club Drive, Palm Desert, California, United States, 92260VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Our...

  • Guest Service Support Expert

    4 weeks ago

    Palm Desert, United States Marriott International, Inc Full time

    Additional InformationPay: $16.50/hour, Aquifer65 Food Outlet, Full-time, Evening ShiftJob Number24184527Job CategoryFood and Beverage & CulinaryLocationJW Marriott Desert Springs Resort & Spa, 74-855 Country Club Drive, Palm Desert, California, United States, 92260VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY  ...

  • Guest Services Associate

    3 months ago

    Palm Desert, United States The Living Desert Zoo & Gardens Full time

    The GSA is on the frontline staff for The Living Desert Zoo and Gardens. The GSA is to be accountable for all funds and transactions that are made during their shift including but not limited to: admissions, memberships, attractions, and refunds. The Guest Service, Associate, Seasonal, Operations, Guest, Animal Care, Retail, Skills

  • Guest Service Support Expert

    3 months ago

    Palm Desert, United States Marriott International Inc Full time

    Job DescriptionPOSITION SUMMARY Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and...

  • Guest Service Support Expert

    1 month ago

    Palm Desert, United States Marriott Full time

    Additional Information Pay: $16.50/hour, Full-time, Aquifer 65 Food Outlet Job Number 24162716 Job Category Food and Beverage & Culinary Location JW Marriott Desert Springs Resort & Spa, 74-855 Country Club Drive, Palm Desert, California, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs...

  • Guest Service Support Expert

    1 month ago

    Palm Desert, United States Marriott International, Inc Full time

    Additional InformationPay: $16.50/hour, Rockwood Food Outlet, Full-time, Day ShiftJob Number24184539Job CategoryFood and Beverage & CulinaryLocationJW Marriott Desert Springs Resort & Spa, 74-855 Country Club Drive, Palm Desert, California, United States, 92260VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY   Our...

  • Guest Service Support Expert

    4 weeks ago

    Palm Desert, United States Marriott International Inc Full time

    Additional InformationPay: $16.50/hour, Rockwood Food Outlet, Full-Time, Evening Shifts Job Number24184537 Job CategoryFood and Beverage & Culinary LocationJW Marriott Desert Springs Resort & Spa, 74-855 Country Club Drive, Palm Desert, California, United States, 92260VIEW ON MAP SchedulePart Time Located Remotely?N Position Type Non-Management POSITION...