Front Desk Representative

2 days ago


Palm Springs, California, United States Remington Full time
Job Summary

We are seeking a highly motivated and detail-oriented Front Desk Agent to join our team at the Renaissance Palm Springs Hotel. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience during their stay.

Key Responsibilities
  • Guest Check-In/Check-Out: Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
  • Reservations and Blocking: Assist in pre-registration and blocking of reservations when necessary.
  • Cash Handling: Accurately manage cash handling, including receiving cash, checks, and credit card information from guests for payment of hotel charges and making change correctly.
  • Knowledge of Hotel Operations: Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
  • Special Requests: Review any reservations with special requests and work to block rooms accordingly.
  • Hotel Rates and Discounts: Have knowledge of hotel rates, discounts, and how to handle each.
  • Reservations and Cancellations: Have working knowledge of reservations and procedures, including how to take same day reservations and follow cancellation procedures when necessary.
Requirements
  • High Work Ethic: Demonstrate a high work ethic and self-initiative.
  • Varying Schedules: May be required to work varying schedules to include nights, weekends, and holidays.
  • Team Player: Someone who enjoys working as and being part of a team that provides great experiences for our Guests.

Pay Rate: $18.50/hr

Location: 888 Tahquitz Canyon Way, Palm Springs, California 92262

About Us: Savor beauty inside and out when you stay at the newly renovated Renaissance Palm Springs Hotel. Set against a backdrop of swaying palm trees and the majestic San Jacinto Mountains, our Coachella Valley hotel captures the essence of desert living.



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