Reservations Specialist

2 months ago

Palm Springs, United States HYATT Hotels Full time
Summary:
Exciting opportunity to join the sales team of the highly anticipated opening of Thompson Palm Springs. Thompson Palm Springs is poised to become the desert's most exciting destination tailored for influential locals and sophisticated globetrotters alike. Situated at the heart of the city's iconic Palm Canyon Drive, the hotel will offer a collection of 168 bungalow-inspired guest rooms and suites coupled with our total event space of 8,000 square feet plus additional outdoor and unique spaces. Thompson Palm Springs will also house its own mainstay dining concept that will feed into the menus at two bespoke pools and accompanying lounges. an impressive array of ground-level retail space spanning over 30,000-square-feet, guests will also have access to a state-of-the-art fitness center and a first-of-its-kind tasting room from HALL Napa Valley, with additional tenants to follow.

At Thompson Palm Springs, a member of the Hyatt collection, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. This highly visible role will report directly to the Director of Sales & Marketing.

Key Responsibilities:

As a Reservations Specialist, you will be an expert in providing travel advice and solutions. A critical customer touch point for delivering on our Thompson Luxury/lifestyle experience. Empowered to make creative decisions using tools and market insight that will deliver on the unique travel needs of our guests, to drive revenue and customer loyalty.

Reporting to the Director of Sales and Marketing:
  • Promote Thompson's service philosophy and style through our people attributes.
  • Adhere to Thompson standards in job performance and retail policies.
  • Sell luxury sleeping accommodations, wellness services, and the restaurant.
  • Probing and suggesting the appropriate services and room product in a short booking window.
  • Address a diverse customer base ranging from Travel Advisors, High Net Worth family managers and individual travelers.
  • Create customer loyalty and enhance the guest experience.
  • Capture sales from incoming reservation calls and coordinate details of each reservation.
  • Guiding guests through all their options when selecting the most suitable accommodations based on their preferences and needs.
  • Complete internal reservation forms.
  • Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests.
  • Process Group room block, Internal Reservations and FIT reservations.
  • Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.
  • Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention or VIP guests.
  • Review reports to ensure all reservations are setup with correct billing requirements, traces and estimate time of arrival.
  • Maintain knowledge regarding handling types of reservations, such as Luxury Consortia, wholesale, packages and negotiated business.
  • Actively promote our resort services, packages, and special offers to potential guests.
  • Consistently meet or exceed defined performance expectations (revenue, conversion, quality, partner offers, guest satisfaction, etc.) as set by management, despite difficulties or obstacles.
  • Collaborate with other departments to ensure guest requests and preferences are met.
  • Promptly and professionally, respond to guest inquiries and resolving any issues or complaints to maintain their Thompson experience.
  • Offer recommendations for local attractions, dining, and entertainment options.
  • Maintain a thorough knowledge of the resort's facilities, services, and policies.
  • Manage time effectively (including adherence to assigned schedule, attendance, break time compliance, etc.)
  • Take ownership of personal development while aligning with team priorities and company goals.
  • Communicate guest preferences, special requests, and important information to relevant colleagues.
  • Participate in regular team meetings and training sessions to enhance product knowledge and sales skills.
  • Maintaining relationships with travel agents and other key partners. This includes building rapport, developing partnerships, and ensuring that the needs of these partners are met.
  • Ensuring that the reservations department complies with all relevant regulations. This includes staying up-to-date on industry regulations and ensuring that the reservations department is in compliance.
Qualifications:
What we need from you:
  • Sales-driven representative with acute sales acumen.
  • Previous Luxury Consortia, Group and sales experience required - at least 2 years
  • High school diploma or equivalent; additional education or hospitality-related training is a plus.
  • Excellent reading, writing and oral proficiency in the English language, ability to speak multiple languages or an additional language is a plus.
  • Must possess the utmost customer service.
  • Previous call center experience in a sales capacity (non-scripted environment) or other call handling experience preferred.
  • Previous experience working in a luxury environment, preferred
  • Exceptional communication and interpersonal skills, with a friendly and professional demeanor.
  • Exceptional customer service skills, with the ability to anticipate guest needs and provide personalized recommendations.
  • Capability in using resort's reservation systems and other software applications.
  • Attention to detail when processing reservations and handling guest information.
  • Ability to multitask and work effectively in a fast-paced environment.
  • Flexibility to work shifts, including evenings, weekends, and holidays, as required.
Thompson Palm Springs is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

Why work for Thompson Palm Springs?

•Health, Dental, Vision Insurance eligibility after 30 days of employment.

•401k Retirement Savings Plan & Company Match

•Paid Parental Leave & Adoption Assistance Program

•Free & Discounted Hotel Rooms at Hyatt Hotels around the World

•Tuition Reimbursement

Our Vales: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

Hyatt is an equal opportunity employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity

  • Reservations Expert

    1 month ago

    Palm Springs, California, United States Thompson Palm Springs Full time

    Reservations SpecialistThompson Palm Springs, a member of the Hyatt collection, is seeking a highly skilled Reservations Specialist to join our sales team. As a key member of our team, you will be responsible for delivering exceptional customer service and providing travel advice and solutions to our guests.Key Responsibilities:Provide expert travel advice...

  • Reservations Specialist

    4 weeks ago

    Palm Springs, California, United States Hyatt Full time

    Reservations Specialist Job DescriptionAs a Reservations Specialist at Thompson Palm Springs, you will be responsible for providing exceptional customer service and expertise in travel advice and solutions. You will be a critical customer touch point for delivering on our Thompson Luxury/lifestyle experience.Key Responsibilities:Empower guests to make...

  • Reservations Specialist

    2 months ago

    Palm Springs, United States Thompson Palm Springs Full time

    Exciting opportunity to join the sales team of the highly anticipated opening of Thompson Palm Springs. Thompson Palm Springs is poised to become the desert's most exciting destination tailored for influential locals and sophisticated globetrotters alike. Situated at the heart of the city's iconic Palm Canyon Drive, the hotel will offer a collection of 168...

  • Reservations Specialist

    1 month ago

    Palm Springs, California, United States HYATT Hotels Full time

    Summary:Thompson Palm Springs, a member of the Hyatt collection, is seeking a highly skilled Reservations Specialist to join our sales team. As a key member of our team, you will be responsible for delivering exceptional customer service and providing travel advice and solutions to our guests.Key Responsibilities:Provide expert travel advice and solutions to...

  • Medical Specialist

    6 months ago

    Saratoga Springs, United States U.S. Army Full time

    Addresses jobs in the medical, dental and veterinary fields. These MOSs cover a variety of responsibilities throughout the military health care field, from clinical settings to point of injury.Basic Qualifications:Be under the age of 35Education - Current Senior in High School(HS), HS Diploma, GED or higher Citizenship - U.S. Citizen/Permanent Resident...

  • Dental Care Specialist

    1 month ago

    Colorado Springs, Colorado, United States DOCS Health Full time

    Job OverviewDOCS Health is seeking a skilled Dental Care Specialist to provide high-quality dental services to our Military Service members. This is a unique opportunity to work with a trusted industry leader, offering a range of benefits and a commitment to excellence.We provide health readiness services to meet the medical and dental requirements to...

  • Guest Experience Specialist

    3 months ago

    Harbor Springs, United States Boyne Resorts Full time

    Respond to all customer inquiries via email, web chat, voicemail, and phone promptly. Assist guests with questions, make dinner and activity reservations, and log conversation notes. Monitor and report on users reactions to product offerings and tro Guest Experience, Specialist, Guest, Business Services, Experience

  • Guest Experience Specialist

    4 months ago

    Harbor Springs, United States Boyne Resorts Full time

    Respond to all customer inquiries via email, web chat, voicemail, and phone promptly. Assist guests with questions, make dinner and activity reservations, and log conversation notes. Monitor and report on users reactions to product offerings and tro Guest Experience, Specialist, Guest, Business Services, Experience

  • Spa Hospitality Specialist

    3 weeks ago

    Palm Desert, California, United States Marriott Full time

    About Our Company Marriott International is a luxury hospitality company that operates a portfolio of brands around the world. We strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. Our associates are confident, innovative, genuine, intuitive, and carry on the legacy...

  • Personnel Specialist

    1 week ago

    Indian Springs, United States US Army Full time

    As a Psychological Operations Specialist, you'll be an expert at persuasion. You'll assess and develop the information needed to influence and engage specific audiences. You'll broadcast important information through various mediums and assist U.S. and foreign governments, militaries, and civilian populations. AT A GLANCE Enlisted Soldier Active Duty Army...

  • Veterinarian Position in Palm Springs

    4 weeks ago

    Palm Springs, California, United States VCA Animal Hospitals Full time

    Veterinary Career OpportunityVCA Desert Animal Hospital is seeking an experienced Associate Veterinarian to join our AAHA-accredited, multi-doctor small animal practice in Palm Springs, California.This position would be primarily responsible for the urgent care and walk-in shift and cases.We offer a great collaborative atmosphere, a large modern building,...

  • Veterinarian Position in Palm Springs

    4 weeks ago

    Palm Springs, California, United States VCA Animal Hospitals Full time

    Veterinary Career OpportunityVCA Desert Animal Hospital is seeking an experienced Associate Veterinarian to join our AAHA-accredited, multi-doctor small animal practice in Palm Springs, California.This position would be primarily responsible for the urgent care and walk-in shift and cases.We offer a great collaborative atmosphere, a large modern building,...

  • Technical Specialist

    1 month ago

    West Palm Beach, Florida, United States SUN Technical Services Full time

    Job Title: Technical SpecialistWe are seeking a highly skilled Technical Specialist to join our team at SUN Technical Services. This role will play a critical part in assisting Senior Level Physical Real Time Desk traders/operators in overseeing client and Third-Party customer's generation fleet in real-time markets and completing daily recurring shift...

  • Administrative Support Specialist

    4 weeks ago

    Altamonte Springs, Florida, United States Randstad USA Full time

    pbAdministrative Support Specialist/b/ppAre you a detail-oriented professional with a passion for supporting teams and helping organizations run smoothly? /ppIn this role, you will provide administrative support to leadership and staff, including calendar management, daily issue resolution, and meeting planning. You will also handle incoming calls, route...

  • Clinical Health Specialist

    4 weeks ago

    Colorado Springs, Colorado, United States DOCS Health Full time

    We are seeking a skilled Clinical Health Specialist to partner with us as an independent contractor, providing health readiness services to military personnel under the Reserve Health Readiness Program (RHRP) in the State of Colorado.The ideal candidate will have a strong background in nursing, with a minimum of 2 years of recent clinical experience as a...

  • Recreation Specialist

    3 weeks ago

    Palm Beach, United States Town of Palm Beach Full time

    GENERAL STATEMENT OF JOB The position offers the right person a great opportunity to join a passionate, collaborative, and dedicated team of recreation professionals in a country club-like atmosphere. The newly built 84-slip superyacht marina, the award-winning Palm Beach Par 3, the Mandel Recreation Center, two tennis centers, and Seaview Park are under the...

  • Medical Specialist

    4 weeks ago

    Colorado Springs, Colorado, United States DOCS Health Full time

    Job DescriptionWe are seeking a skilled Phlebotomist to partner with us in providing health readiness services to military service members. This role involves working weekends, with occasional weekdays in Colorado, on an as-needed basis.Under the Reserve Health Readiness Program (RHRP), we provide health readiness services to meet the medical and dental...

  • Administrative Support Specialist

    4 weeks ago

    Altamonte Springs, Florida, United States Randstad Full time

    The role of Administrative Support Specialist supports department leadership and staff by performing various administrative functions, including answering phones, receptionist duties, project support, meeting and event planning, travel arrangements, and more. The position emphasizes outstanding customer service and maintaining respectful relationships with...

  • Specialist, Haus Experience

    4 months ago

    Steamboat Springs, United States Gravity Haus Inc Full time

    Job Type Part-time Description Gravity Haus is looking for an energetic and outgoing Haus Experience Specialist. The ideal candidate maintains a positive attitude and is driven to provide outstanding customer experiences. The Haus Experience Specialist will be responsible for creating memorable moments for our Gravity Haus Members, prospective members, and...

  • Cybersecurity Specialist A

    4 weeks ago

    Colorado Springs, Colorado, United States Aerodyne Industries Full time

    Cybersecurity Specialist Job DescriptionAerodyne Industries is a dynamic, rapidly growing engineering and information technology services firm. We take pride in delivering small business agility with large corporation capabilities. Our clients count on us to prepare NASA's Missions to the Moon and Mars and to defend our nation supporting the Missile Defense...