Front Desk Agent

4 months ago

Harbor Springs, United States The Highlands at Harbor Springs Full time

Overview:

The Highlands is looking for new Front Desk Agents to join our team As a Front Desk Agent, you are the first point of contact with guests and handle most aspects of a guests stay. You will also greet guests, assist with check-ins/check-outs, answer guest questions and help resolve any guest issues. Our goal is to provide great hospitality and to create wonderful experiences that make guests loyal for life. We are currently seeking full-time or part-time team members.

Some Perks of working for The Highlands include:

A free Golf Pass and Ski Pass for both you and your family
40% off at the various Boyne Restaurants
Discounts at other Boyne Resorts such as 30% Spa treatments at the Inn at Bay Harbor and Boyne Mountain
Free Passes to Avalanche Bay Water Park at Boyne Mountain
Discounts on lodging for Friends and Family
Team Member Child Care
Tuition Reimbursement
Seasonal Team Member Health Insurance
Service and Loyalty Bonus Program up to 5% of gross wages per season
Team Member Housing available on a first come first serve basis*

Visit our website for all of our amazing perks, view testimonials, and more The Higlands Employment


Our Core Values: LEAD by Serving
At Boyne Resorts, we know that great Leadership can be the difference between a good and a great work experience. Our core values guide us daily to create lasting memories for every guest.

Long-Term Thinking
Excellence in Execution
Attitude is Everything
Develop Great People

Responsibilities:

The following statements are intended as general illustrations of the work in this classification and are not all-inclusive of the specific position.

  • Register, process, and greet guests and owners promptly.
  • Promptly notify housekeeping of all checkouts, late checkouts, and early check-ins.
  • Arrange fulfillment of guest services by working with Bell Services, Housekeeping, and Reservations.
  • Verify all information on reservations at check-in: name, address, method of payment, check out date and time, etc., ensuring that all guests establish credit upon check-in.
  • Know all cash handling procedures. Possesses a thorough knowledge of credit and traveler's check cash handling procedures and adheres to them.
  • Develop a thorough knowledge of room rates, types, and locations.
  • Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures.
  • Be knowledgeable of group function sheets (i.e., where the function is being held, times, meals being offered, etc.).
  • Demonstrate a working knowledge of all services offered at the resort and within the local community.
  • Answer telephones promptly using proper telephone etiquette and appropriate script.
  • Develop a thorough knowledge of the property management system.
  • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain awareness of undesirable persons on property premises.
  • Keep front office manager/supervisor fully informed of all problems or unusual matters of possible significance.
Qualifications:
  • Must be comfortable working in a fast-paced environment.
  • Must be able to stand for long periods.
  • Must be at least 18 years of age.
  • Must be willing to work days, evenings, weekends, and holidays.
  • Basic computer skills and knowledge of Microsoft office a plus.

*Single Bed, no pets. If interested, inquire during job interview

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