Front Desk Agent

5 days ago

Harbor Springs, United States The Highlands at Harbor Springs Full time

Overview:

The Highlands is looking for new Front Desk Agents to join our team As a Front Desk Agent, you are the first point of contact with guests and handle most aspects of a guests stay. You will also greet guests, assist with check-ins/check-outs, answer guest questions and help resolve any guest issues. Our goal is to provide great hospitality and to create wonderful experiences that make guests loyal for life. We are currently seeking full-time or part-time team members.

Some Perks of working for The Highlands include:

A free Golf Pass and Ski Pass for both you and your family
40% off at the various Boyne Restaurants
Discounts at other Boyne Resorts such as 30% Spa treatments at the Inn at Bay Harbor and Boyne Mountain
Free Passes to Avalanche Bay Water Park at Boyne Mountain
Discounts on lodging for Friends and Family
Team Member Child Care
Tuition Reimbursement
Seasonal Team Member Health Insurance
Service and Loyalty Bonus Program up to 5% of gross wages per season
Team Member Housing available on a first come first serve basis*

Visit our website for all of our amazing perks, view testimonials, and more The Higlands Employment


Our Core Values: LEAD by Serving
At Boyne Resorts, we know that great Leadership can be the difference between a good and a great work experience. Our core values guide us daily to create lasting memories for every guest.

Long-Term Thinking
Excellence in Execution
Attitude is Everything
Develop Great People

Responsibilities:

The following statements are intended as general illustrations of the work in this classification and are not all-inclusive of the specific position.

  • Register, process, and greet guests and owners promptly.
  • Promptly notify housekeeping of all checkouts, late checkouts, and early check-ins.
  • Arrange fulfillment of guest services by working with Bell Services, Housekeeping, and Reservations.
  • Verify all information on reservations at check-in: name, address, method of payment, check out date and time, etc., ensuring that all guests establish credit upon check-in.
  • Know all cash handling procedures. Possesses a thorough knowledge of credit and traveler's check cash handling procedures and adheres to them.
  • Develop a thorough knowledge of room rates, types, and locations.
  • Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures.
  • Be knowledgeable of group function sheets (i.e., where the function is being held, times, meals being offered, etc.).
  • Demonstrate a working knowledge of all services offered at the resort and within the local community.
  • Answer telephones promptly using proper telephone etiquette and appropriate script.
  • Develop a thorough knowledge of the property management system.
  • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain awareness of undesirable persons on property premises.
  • Keep front office manager/supervisor fully informed of all problems or unusual matters of possible significance.
Qualifications:
  • Must be comfortable working in a fast-paced environment.
  • Must be able to stand for long periods.
  • Must be at least 18 years of age.
  • Must be willing to work days, evenings, weekends, and holidays.
  • Basic computer skills and knowledge of Microsoft office a plus.

*Single Bed, no pets. If interested, inquire during job interview

  • Front Desk Agent

    4 weeks ago

    Bar Harbor, United States Witham Family Hotels Full time

    Are you passionate about delivering outstanding guest service and enjoy solving problems? As a Front Desk Associate at the Bar Harbor Inn and Spa, you will be the first point of contact for our guests, ensuring they receive a warm welcome and excepti Front Desk, Agent, Reservations, Hospitality, Hotel, Guest Service

  • Front Desk Agent

    4 weeks ago

    Bar Harbor, United States Witham Family Hotels Full time

    Are you passionate about delivering outstanding guest service and enjoy solving problems? As a Front Desk Associate at the Bar Harbor Inn and Spa, you will be the first point of contact for our guests, ensuring they receive a warm welcome and excepti Front Desk, Agent, Reservations, Hospitality, Hotel, Guest Service

  • Front Desk Agent

    3 months ago

    Harbor Springs, United States The Highlands at Harbor Springs Full time

    Overview: The Highlands is looking for new Front Desk Agents to join our team! As a Front Desk Agent, you are the first point of contact with guests and handle most aspects of a guests stay. You will also greet guests, assist with check-ins/check-outs, answer guest questions and help resolve any guest issues. Our goal is to provide great hospitality and to...

  • Front Desk Agent

    1 month ago

    Colorado Springs, United States Aimbridge Hospitality Full time

    Starting hourly rate: $15.00 Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities inclu Front Desk, Agent, Hospitality, Operations, Hotel, Reservations

  • Front Desk Agent

    1 week ago

    Colorado Springs, United States Aimbridge Hospitality Full time

    The target compensation for this position is 15/hr, depending upon skills and experience. Expected shifts are from 6 am-2 pm. Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their st Front Desk, Agent, Hospitality, Operations, Hotel, Reservations

  • Front Desk Agent

    6 days ago

    Colorado Springs, United States Aimbridge Hospitality Full time

    The target compensation for this role is 17/hr, based upon skills and experience. This is a full time position, shifts are from 7 a-3 p and 3-11 pm. Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest Front Desk, Agent, Hospitality, Operations, Hotel, Reservations

  • Front Desk Representative

    4 weeks ago

    Harbor Springs, United States The Highlands at Harbor Springs Full time

    {"title": "Front Desk Agent", "description": "OverviewThe Highlands at Harbor Springs is seeking a skilled Front Desk Agent to provide exceptional guest experiences. As a Front Desk Agent, you will be the first point of contact for guests and handle various aspects of their stay, including check-ins, check-outs, and resolving any issues that may...

  • Front Desk Agent Lead

    2 weeks ago

    Steamboat Springs, Colorado, United States One Steamboat Place Full time

    Job Title: Front Desk Agent LeadJob Summary:We are seeking a highly skilled and experienced Front Desk Agent Lead to join our team at One Steamboat Place. As a Front Desk Agent Lead, you will be responsible for providing exceptional customer service, managing front desk operations, and leading a team of Front Desk Agents.Key Responsibilities:Provide...

  • Front Desk Representative

    1 month ago

    Harbor Springs, United States The Highlands at Harbor Springs Full time

    Job SummaryThe Highlands at Harbor Springs is seeking a skilled and friendly Front Desk Agent to provide exceptional guest service and support to our resort guests. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for handling all aspects of their stay, from check-in to check-out.Key ResponsibilitiesGuest...

  • Front Desk Agent

    2 weeks ago

    Colorado Springs, Colorado, United States of the Gods Resort Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Front Desk Agent to join our team at the Of the Gods Resort. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling reservations, and ensuring a smooth and enjoyable stay for our guests.Key...

  • Front Desk Agent

    7 days ago

    Colorado Springs, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Fairfield Colorado Springs South [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities...

  • Evening Front Desk Agent

    2 days ago

    Harbor Springs, United States The Highlands at Harbor Springs Full time

    Overview: The Highlands is looking for new Evening Front Desk Agents to join our team! As a Front Desk Agent, you are the first point of contact with guests and handle most aspects of a guests stay. You will also greet guests, assist with check-ins/check-outs, answer guest questions and help resolve any guest issues. Our goal is to provide great hospitality...

  • Evening Front Desk Agent

    5 months ago

    Harbor Springs, United States The Highlands at Harbor Springs Full time

    Overview: The Highlands is looking for new Evening Front Desk Agents to join our team! As a Front Desk Agent, you are the first point of contact with guests and handle most aspects of a guests stay. You will also greet guests, assist with check-ins/check-outs, answer guest questions and help resolve any guest issues. Our goal is to provide great hospitality...

  • Hotel Front Desk Agent

    2 weeks ago

    Frankfort Springs, Pennsylvania, United States Relais & Châteaux Full time

    Job Title: Hotel Front Desk AgentWe are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at Relais & Chateaux. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key Responsibilities:Manage guest check-in and...

  • Front Desk Agent

    2 weeks ago

    Colorado Springs, Colorado, United States Great Wolf Resorts Full time

    **Job Title:** Front Desk Agent**Job Summary:** At Great Wolf Resorts, we are seeking a highly motivated and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.**Key Responsibilities:**Welcome guests by...

  • Hotel Front Desk Agent

    2 weeks ago

    Saratoga Springs, New York, United States Spa City Motor Lodge Full time

    Hotel Front Desk Agent Job DescriptionWe are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at Spa City Motor Lodge. As a Hotel Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay is memorable.Key Responsibilities:Welcome and register guests,...

  • Front Desk Agent

    3 months ago

    Shingle Springs, United States Quality Inn & Suites Full time

    We are seeking a Front Desk Agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency. Responsibilities: Register and assign rooms to guests Confirm phone and online reservations Respond to guest needs, requests, and complaints Collect payment from guests Keep records of occupied rooms...

  • Lead Front Desk Agent

    3 weeks ago

    Steamboat Springs, Colorado, United States One Steamboat Place Full time

    Job Title: Lead Front Desk AgentJob Summary:We are seeking a highly skilled and experienced Lead Front Desk Agent to join our team at One Steamboat Place. As a key member of our Guest Services team, you will be responsible for providing exceptional customer service, ensuring seamless check-in and check-out processes, and maintaining a high level of...

  • Front Desk Agent

    3 days ago

    Palm Springs, United States Manpower Full time

    Our client in the hospitality industry is seeking a Front Desk Agent to join their team. As a Front Desk Agent, you will be part of the office supporting the resort's guests. The ideal candidate will have customer service skills, a calm pleasing demeanor, a clear speaking voice when answering calls, hotel experience, and attention to detail which will align...

  • Front Desk Agent

    2 days ago

    Palm Springs, United States Manpower Group Inc. Full time

    Our client in the hospitality industry is seeking a Front Desk Agent to join their team. As a Front Desk Agent, you will be part of the office supporting the resort's guests. The ideal candidate will have customer service skills, a calm pleasing demeanor, a clear speaking voice when answering calls, hotel experience, and attention to detail which will align...