Reservations Coordinator

3 days ago


Palm Springs, California, United States HYATT Hotels Full time
Job Title: Reservations Specialist

At Hyatt Hotels, we're committed to delivering exceptional guest experiences. As a Reservations Specialist, you'll play a critical role in ensuring our guests receive personalized attention and tailored solutions to meet their unique needs.

Key Responsibilities:
  • Provide expert travel advice and solutions to guests, empowering them to make informed decisions.
  • Deliver exceptional customer service, responding to guest inquiries and resolving any issues or complaints in a timely and professional manner.
  • Sell luxury sleeping accommodations, wellness services, and restaurant offerings, driving revenue and customer loyalty.
  • Collaborate with other departments to ensure guest requests and preferences are met, maintaining a seamless and personalized experience.
  • Manage time effectively, adhering to assigned schedules, attendance, and break time compliance.
  • Participate in regular team meetings and training sessions to enhance product knowledge and sales skills.
  • Maintain relationships with travel agents and other key partners, building rapport and ensuring their needs are met.
Qualifications:
  • Sales-driven representative with acute sales acumen and a proven track record of success in a luxury sales environment.
  • Previous experience in a call center or sales capacity, with a strong focus on customer service and relationship-building.
  • Excellent communication and interpersonal skills, with a friendly and professional demeanor.
  • Exceptional customer service skills, with the ability to anticipate guest needs and provide personalized recommendations.
  • Capability in using resort's reservation systems and other software applications.
  • Attention to detail when processing reservations and handling guest information.
  • Ability to multitask and work effectively in a fast-paced environment.
Why Work for Hyatt?
  • Competitive compensation and benefits package, including health, dental, and vision insurance, 401(k) retirement savings plan, and paid parental leave.
  • Opportunities for career growth and professional development, with a focus on employee well-being and work-life balance.
  • A dynamic and inclusive work environment, with a commitment to diversity, equity, and inclusion.


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