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Reservations Coordinator
3 days ago
At Hyatt Hotels, we're committed to delivering exceptional guest experiences. As a Reservations Specialist, you'll play a critical role in ensuring our guests receive personalized attention and tailored solutions to meet their unique needs.
Key Responsibilities:- Provide expert travel advice and solutions to guests, empowering them to make informed decisions.
- Deliver exceptional customer service, responding to guest inquiries and resolving any issues or complaints in a timely and professional manner.
- Sell luxury sleeping accommodations, wellness services, and restaurant offerings, driving revenue and customer loyalty.
- Collaborate with other departments to ensure guest requests and preferences are met, maintaining a seamless and personalized experience.
- Manage time effectively, adhering to assigned schedules, attendance, and break time compliance.
- Participate in regular team meetings and training sessions to enhance product knowledge and sales skills.
- Maintain relationships with travel agents and other key partners, building rapport and ensuring their needs are met.
- Sales-driven representative with acute sales acumen and a proven track record of success in a luxury sales environment.
- Previous experience in a call center or sales capacity, with a strong focus on customer service and relationship-building.
- Excellent communication and interpersonal skills, with a friendly and professional demeanor.
- Exceptional customer service skills, with the ability to anticipate guest needs and provide personalized recommendations.
- Capability in using resort's reservation systems and other software applications.
- Attention to detail when processing reservations and handling guest information.
- Ability to multitask and work effectively in a fast-paced environment.
- Competitive compensation and benefits package, including health, dental, and vision insurance, 401(k) retirement savings plan, and paid parental leave.
- Opportunities for career growth and professional development, with a focus on employee well-being and work-life balance.
- A dynamic and inclusive work environment, with a commitment to diversity, equity, and inclusion.
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