Senior On-Site Service Specialist

4 days ago


Marlborough, Massachusetts, United States Rose International Full time
Job Summary

We are seeking a highly skilled and experienced Senior On-Site Service Specialist to join our team at Rose International. As a key member of our service delivery team, you will be responsible for providing exceptional service to our clients, ensuring the smooth operation of our equipment, and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Equipment Maintenance and Repair: Perform routine maintenance and repair of high-volume duplicating equipment, document imaging systems, and other technical equipment to ensure optimal performance and minimize downtime.
  • Customer Service: Provide exceptional customer service to clients, responding to their needs and concerns in a timely and professional manner.
  • Inventory Management: Maintain accurate inventory records of supplies and equipment, ensuring that stock levels are adequate to meet client needs.
  • Reporting and Record-Keeping: Generate reports and maintain records of equipment usage, maintenance, and repair, as well as client interactions and feedback.
  • Team Collaboration: Work closely with other team members to ensure seamless service delivery, sharing knowledge and expertise to achieve common goals.
Requirements
  • Education and Experience: High school diploma or equivalent, with 1-2 years of experience in a related field, such as technical equipment maintenance or customer service.
  • Technical Skills: Proficiency in operating high-volume duplicating equipment, document imaging systems, and other technical equipment, as well as basic computer skills and knowledge of office software.
  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to work effectively with clients, colleagues, and management.
Working Conditions

This is a full-time position, working in an office environment with adequate lighting and ventilation. The successful candidate will be required to stand for long periods, walk between buildings, and lift or move items weighing up to 50-55 pounds. Moderate dexterity is required for regular tasks such as calculator use, keyboard operation, and hand tool application.



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