Hospitality Service Representative
2 weeks ago
Position: Customer Experience Specialist
Company: Waterford Fire Service
Join Our Dedicated Team
Waterford Fire Service is on the lookout for talented individuals who are passionate about delivering exceptional service in the hospitality sector. We pride ourselves on fostering a culture that values teamwork, continuous improvement, and recognition of individual contributions.
Ideal Candidate Profile
We seek enthusiastic and friendly professionals with a strong customer service background. While prior face-to-face experience is advantageous, a positive attitude and polished presentation are paramount. Flexibility in scheduling is essential.
Job Responsibilities
The Customer Experience Specialist will be responsible for:
- Providing outstanding customer service at all times.
- Assisting guests with check-ins and check-outs.
- Resolving customer inquiries and complaints effectively.
- Guiding guests in connection with hotel services, events, and local attractions.
- Managing guest registration and room assignments.
- Accommodating special requests whenever feasible.
Job Requirements
- Outgoing and friendly demeanor.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
- Previous customer service experience is preferred.
- Hotel experience is a plus but not mandatory.
- Must pass a thorough background check and be drug-free.
Benefits
We offer our eligible team members a comprehensive benefits package, including:
- Group insurance options, including medical, dental, and vision coverage.
- Paid time off, including vacation, personal days, and holidays.
- Company-matched 401(k) retirement plan.
- Voluntary benefits such as short-term disability and life insurance.
- Life enrichment benefits, including educational assistance and travel perks.
For more information about Waterford Fire Service, please visit our website.
We are an equal opportunity employer.
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