Senior On-Site Service Technician

1 week ago


Marlborough, Massachusetts, United States Rose International Full time

Position Overview:

The Senior On-Site Service Specialist plays a crucial role in managing various operational functions within the organization. This position is responsible for the efficient operation of high-volume duplicating and document imaging equipment, ensuring that all associated tasks are performed with precision and quality.

Key Responsibilities:

  • Operate and maintain high-capacity duplicating and document imaging systems.
  • Manage mail processing systems, including sorting and distributing incoming and outgoing correspondence.
  • Generate comprehensive reports related to digital printing and imaging services.
  • Handle the shipping and receiving of products and supplies, ensuring proper sorting and distribution.
  • Provide maintenance and repair services for on-site equipment, ensuring optimal performance.
  • Assist with bindery tasks, quality control, and final checks of completed jobs.
  • Support building operations, including meeting setups and light maintenance tasks.
  • Respond to customer inquiries and coordinate service requests effectively.

Qualifications:

  • A high school diploma or GED is required, along with 1-2 years of relevant experience.
  • Prior experience in a similar role is preferred.
  • A valid driver's license and appropriate insurance coverage may be necessary.

Skills and Abilities:

  • Exceptional customer service and communication skills.
  • Strong organizational abilities with a focus on prioritization.
  • Proficient in using office equipment and software applications.

Working Conditions:

This role typically operates within an office environment, requiring physical activity such as standing, walking, and lifting items up to 55 lbs. The position may involve travel between buildings and requires moderate dexterity for various tasks.

Equal Opportunity Employer:

Rose International is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.



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