Senior On-Site Service Technician
2 weeks ago
Position Overview:
The Senior On-Site Service Specialist is responsible for delivering operational support across various domains, including:
- Managing high-capacity duplicating machinery and executing related copying functions.
- Operating advanced document imaging systems and associated software.
- Handling high-volume mail management systems efficiently.
- Generating comprehensive reports for digital printing, imaging, and mailing operations.
- Coordinating the shipping and receiving of products and supplies, as well as managing incoming and outgoing correspondence.
- Performing maintenance and repairs on customer site equipment.
- Assisting with bindery, quality control, and final checks, as well as providing reception and call center support.
- Executing various building support tasks, including meeting setups and light maintenance.
Key Responsibilities:
- Operate high-volume copy machines and manage binding and finishing tasks.
- Utilize document imaging systems and related software effectively.
- Access and manage document handling systems following established protocols.
- Conduct daily inspections to ensure convenience copiers are functioning optimally.
- Document and report any equipment issues to the technical team.
- Maintain accurate records for management reporting and inventory of supplies.
- Distribute office supplies and manage mail and fax transmissions as required.
- Calculate job charges and maintain billing logs.
- Respond to and coordinate service requests from customers.
- Deliver completed jobs to designated locations as needed.
- Maintain daily service logs and meter readings.
- Facilitate building occupant moves and perform light maintenance tasks.
- Utilize various office machines and technical equipment for job completion.
Qualifications:
- High school diploma or GED, with 1-2 years of relevant experience preferred.
- Familiarity with copy job functions is advantageous.
- Valid driver's license may be required, along with appropriate auto insurance coverage.
Skills and Abilities:
- Strong customer service and organizational skills.
- Proficient in PC usage and office software.
- Ability to prioritize tasks effectively.
- Mathematical aptitude and filing skills.
Working Conditions:
- Typical office environment with adequate lighting and ventilation.
- Physical demands may include standing, walking, bending, and lifting items up to 55 lbs.
- Moderate dexterity required for operating office equipment.
Equal Opportunity Employer:
Rose International is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
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