Patient Registration Coordinator

2 weeks ago

Brighton, Colorado, United States Intermountain Health Full time

Job Overview:


The Patient Registration Coordinator is accountable for the comprehensive registration of patients across various service lines, ensuring the collection of all essential demographic, financial, and clinical data from patients or their representatives.

This role is part-time with variable hours.
As a Patient Registration Coordinator, your responsibilities will include:
1. Efficiently registering patients by confirming, entering, and updating all necessary demographic information in the registration system while preventing overlays and duplicate medical records.
2. Following established protocols for patient identification and applying identification bracelets accurately.
3. Conducting patient registrations during system downtimes according to specific procedures and promptly entering data once systems are operational.
4. Collecting and clarifying copies of insurance cards, identification forms, and securing signatures on required documentation. Verifying account information to ascertain insurance coordination of benefits and necessary pre-certifications.
5. Completing the Medicare Secondary Payer (MSP) questionnaire when applicable.
6. Verifying insurance details to determine coordination of benefits and securing necessary authorizations or referrals.
7. Screening for non-covered services and processing waivers of liability through automated systems at the time of service.
8. Informing self-pay patients about their financial responsibilities, prepayment requirements, and assisting in exploring alternative funding sources when relevant.
9. Preparing cost estimates for procedures and calculating advance payment obligations based on previous debts and current balances.
10. Referring potentially eligible patients to financial counseling services or eligibility vendors.
11. Collaborating with clinical departments and ancillary services to ensure accurate orders and establish patient financial expectations.
12. Collecting patient payments, issuing accurate receipts, and reconciling collected cash with receipts while completing necessary balancing documentation.
13. Documenting all patient account interactions and transactions meticulously.
14. Maintaining departmental and individual work queues and reports as required.
15. Addressing patient billing inquiries and interpreting statement data to resolve account issues, escalating unresolved matters as necessary.
16. Updating the emergency department room tracking system as needed.

Essential Qualifications:
- High School Diploma or equivalent is required.
- Strong organizational skills and meticulous attention to detail are essential.
- A minimum of one (1) year of experience in hospitality or service-oriented roles is preferred.

Physical Requirements:
- Ability to communicate effectively with others, both verbally and in writing.
- Proficiency in operating computers and office equipment, requiring dexterity in fingers and hands.
- Capability to see and read computer monitors and documents.
- Ability to remain seated or standing for extended periods while performing tasks on a computer or telephone.
- May involve lifting and transporting objects and office supplies, as well as bending, kneeling, and reaching.

Company Overview:
Intermountain Health is dedicated to the well-being of its caregivers, offering a comprehensive benefits package designed to promote a culture of wellness that encompasses physical, mental, and emotional health.Intermountain Health is an equal opportunity employer, ensuring that qualified applicants receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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