Human Resources Intake Coordinator

2 weeks ago


Charlotte, North Carolina, United States Collabera Full time
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HR Call Center Specialist

Contract Type: Remote

Compensation: $23.00 Per Hour

Job Code:

Position Overview:
As an HR Call Center Specialist, you will play a crucial role in managing employee relations through effective communication and case management.

Key Responsibilities:
  • Act as a consultant for employee relations, handling inbound calls and conducting case intakes for 6-8 hours daily.
  • Provide guidance on general policy inquiries and facilitate resolutions for straightforward cases.
Essential Skills:
  • Proficient in establishing rapport, asking insightful questions, and documenting conversations effectively.
  • Strong time management skills to maintain control over call flow in a dynamic environment.
  • Excellent documentation, communication, and organizational abilities with a keen eye for detail in case management.
Preferred Qualifications:
  • Experience in call centers, particularly in intake processes.
  • Familiarity with case management systems.
  • Background in Human Resources or Employee Relations.
Job Requirements:
  • Human Resources knowledge
  • Call handling expertise
  • Intake and case management experience
Contact Information:
  • Recruiter Name: Kajri Maheshwari
Application Process:
We invite qualified candidates to explore this opportunity.

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