Current jobs related to Employee Relations Intake Specialist - Charlotte, North Carolina - Cognixia

  • Employee Relations Consultant

    3 days ago

    Charlotte, North Carolina, United States Cognixia Full time

    Job DescriptionAs an Employee Relations Consultant at Cognixia, you will be responsible for receiving inbound calls and conducting case intake from a queue for 6-8 hours per day. Your primary goal will be to provide consultation on general policy questions, drive resolution for less complex cases, and identify cases requiring escalation. You will also be...

  • Employee Relations Specialist

    4 weeks ago

    Charlotte, North Carolina, United States Octapharma Plasma, Inc. Full time

    Job Title: Employee Relations PartnerOctapharma Plasma, Inc. is seeking a highly skilled Employee Relations Partner to join our team. As a key member of our HR department, you will play a critical role in maintaining a positive and productive work environment.Key Responsibilities:Build Strong Relationships: Foster collaborative relationships with key...

  • Employee Relations Specialist

    4 weeks ago

    Charlotte, North Carolina, United States Octapharma Plasma, Inc. Full time

    Job Title: Employee Relations PartnerOctapharma Plasma, Inc. is seeking a highly skilled Employee Relations Partner to join our team. As a key member of our HR department, you will play a critical role in maintaining a positive and productive work environment.Key Responsibilities:Build Strong Relationships: Foster collaborative relationships with key...

  • Intake Specialist

    2 weeks ago

    Charlotte, North Carolina, United States Cognixia Full time

    Collabera is a leading Digital Solutions company providing software engineering solutions to the world's most tech-forward organizations. With over 25 years of experience, we have hired over 17,000 employees across 60+ offices globally and currently place professionals annually to support critical IT engagements at more than 500 client sites, 80% being the...

  • Senior Case Intake Specialist

    1 week ago

    Charlotte, North Carolina, United States Cognixia Full time

    Job SummaryCognixia is seeking a highly skilled Senior Case Intake Specialist to join our team. As a key member of our Employee Relations department, you will be responsible for receiving and processing inbound calls, conducting case intake, and providing consultation on general policy questions.Key Responsibilities:Receive and process inbound calls from...

  • Intake Specialist

    3 weeks ago

    Charlotte, North Carolina, United States Cognixia Full time

    Unlock Your Potential with CognixiaCognixia is a leading Digital Solutions company providing software engineering solutions to the world's most tech-forward organizations. With over 25 years of experience, we have hired over 17,000 employees across 60+ offices globally and currently place professionals annually to support critical IT engagements at more than...

  • Intake Coordinator

    2 weeks ago

    Charlotte, North Carolina, United States DeMayo Law Offices Full time

    Job Title: Intake SpecialistDeMayo Law Offices is seeking an experienced Personal Injury Intake Specialist to serve as the first point of contact for our callers and provide an exceptional telephone experience.Responsibilities:Handle a high volume of incoming calls, setting the tone and pace of every client call.Apply the firm's criteria, protocol, and...

  • Community Relations Specialist

    4 weeks ago

    Charlotte, North Carolina, United States Kintegra Health Full time

    Job Title: Community Relations Specialist/Intake CoordinatorJob Summary:The Community Relations Specialist will play a vital role in building and maintaining strong relationships with community stakeholders, organizations, and vendors to promote PACE of the Southern Piedmont's brand and increase awareness of its services. This role requires excellent...

  • Healthcare Intake Specialist

    3 days ago

    Charlotte, North Carolina, United States Premier, Inc. Full time

    Job Summary:Premier, Inc. is seeking a skilled Healthcare Intake Specialist to join our team. As a key member of our organization, you will be responsible for processing incoming prior-authorization requests via phone, fax, and web while ensuring that both internal and external customers receive a level of service that exceeds their expectations.Key...

  • Employee Relations Partner

    4 weeks ago

    Charlotte, North Carolina, United States Octapharma Plasma, Inc. Full time

    About the RoleWe are seeking a highly skilled and experienced Employee Relations Partner to join our team at Octapharma Plasma, Inc. As an Employee Relations Partner, you will play a critical role in building and maintaining positive relationships with employees, management, and other stakeholders across the organization.Key ResponsibilitiesDevelop and...

  • Director of Employee Relations

    2 weeks ago

    Charlotte, North Carolina, United States Vertex Service Partners Full time

    Job Title: Director of Employee RelationsVertex Service Partners is seeking a seasoned professional to lead our employee relations efforts. As a key member of our HR team, you will be responsible for providing expert guidance and consultation to managers on employee relations issues, ensuring a positive and productive work environment.Key...

  • Personal Injury Intake Coordinator

    2 weeks ago

    Charlotte, North Carolina, United States DeMayo Law Offices Full time

    Job Title: Personal Injury Intake SpecialistDeMayo Law Offices is seeking an experienced Personal Injury Intake Specialist to serve as the first point of contact for our callers and provide an exceptional telephone experience for prospective clients.Responsibilities:Handle a high volume of incoming calls, setting the tone and pace of every client...

  • Intake Clinician

    1 month ago

    Charlotte, North Carolina, United States Pyramid Healthcare Inc Full time

    Job Title: Intake ClinicianWe are seeking a highly skilled Intake Clinician to join our team at Pyramid Healthcare Inc. in Charlotte, NC.Job Summary:The Intake Clinician will be responsible for conducting screenings and level of care assessments, facilitating admissions to all levels of care, and making referrals to community resources and outside referral...

  • Conflicts and Matter Intake Systems Specialist

    3 weeks ago

    Charlotte, North Carolina, United States Moore & Van Allen Full time

    Conflicts and Matter Intake Systems AnalystMoore & Van Allen PLLC, a dynamic and fast-growing full-service law firm, is seeking an experienced Conflicts and Matter Intake Systems Analyst to join its team.Key Responsibilities:Oversee and maintain the quality of firm data and data systems.Maintain the integrity of workflow systems and ethical screening...

  • Strategic Employee Relations Director

    1 week ago

    Charlotte, North Carolina, United States Vertex Service Partners Full time

    Job OverviewVertex Service Partners is seeking a seasoned professional to fill the role of Director of Employee Relations. This position will be responsible for providing expert guidance and consultation to management on employee relations issues, while also developing and implementing tools to enhance performance management and employee engagement.The ideal...

  • Bilingual Intake Coordinator

    2 weeks ago

    Charlotte, North Carolina, United States Lisinski Law Firm Full time

    Firm Mission StatementLisinski Law Firm is dedicated to providing exceptional immigration solutions to individuals and families. Our mission is to empower clients to achieve their goals and improve their lives through our expertise and dedication.Position PurposeThe Intake Specialist plays a critical role in the Business Development team, driving revenue by...

  • Bilingual Intake Coordinator

    1 week ago

    Charlotte, North Carolina, United States Lisinski Law Firm Full time

    Firm Mission StatementLisinski Law Firm is dedicated to providing top-notch immigration solutions to individuals and families. Our mission is to make a positive impact on as many lives as possible by offering expert guidance and support throughout the immigration process.Position PurposeThe Intake Specialist plays a crucial role in the Business Development...

  • Director of Employee Relations and Talent Development

    2 weeks ago

    Charlotte, North Carolina, United States Vertex Service Partners Full time

    Director, Employee Relations and Talent DevelopmentVertex Service Partners is seeking a seasoned professional to fill the role of Director, Employee Relations and Talent Development. This individual will be responsible for providing expert guidance and consultation to managers on employee relations issues, while also developing and implementing tools to...

  • Intake and Beneficiary Services Coordinator

    2 weeks ago

    Charlotte, North Carolina, United States The Salvation Army USA Southern Territory Full time

    Job SummaryThe Salvation Army, an internationally recognized non-profit organization, is seeking a highly skilled and compassionate Intake and Beneficiary Services Coordinator to join our team. This role is responsible for conducting intake interviews and screenings to determine applicants' eligibility for our Adult Rehabilitation Centers programs. The...

  • Director of Employee Relations and Talent Development

    3 weeks ago

    Charlotte, North Carolina, United States Vertex Service Partners Full time

    Job Title: Director, Employee RelationsVertex Service Partners is seeking a highly skilled and experienced Director, Employee Relations to join our team. As a key member of our HR department, you will play a critical role in shaping our company culture and ensuring that our employees feel valued, supported, and empowered to succeed.Key...

Employee Relations Intake Specialist

2 months ago

Charlotte, North Carolina, United States Cognixia Full time
Job Overview

Company Overview:
Cognixia is a premier Digital Solutions provider, specializing in software engineering services for the most innovative organizations worldwide. With over 25 years of industry experience, we have successfully employed more than 17,000 professionals across 60+ global offices, facilitating critical IT projects for over 500 clients, including 80% of the Fortune 500.

At Cognixia, you will:

  • Engage in a variety of stimulating projects, such as UI/UX enhancements, Blockchain initiatives, AI/Data Science applications, Cloud transitions, Cyber-Security measures, and Engineering solutions.
  • Benefit from an 80% likelihood of project continuation or transition to other clients.
  • Access extensive learning opportunities through our dedicated training division.
Position Responsibilities:

As an Employee Relations Intake Consultant, your key responsibilities will include:

  • Managing inbound calls and conducting case intake for 6-8 hours daily.
  • Providing guidance on general policy inquiries and resolving less complex cases.
  • Identifying cases that need escalation and ensuring proper documentation is completed.
  • Addressing basic inquiries and directing managers to appropriate Employee Relations resources.
Required Skills:
  • Strong ability to establish rapport quickly, ask insightful questions, and take comprehensive notes during calls.
  • Effective time management skills in a fast-paced environment.
  • Excellent documentation, communication, and organizational skills with a keen attention to detail in case management.
Preferred Skills:
  • Experience in call center operations, particularly in intake processes.
  • Familiarity with case management systems.
  • Background in Human Resources or Employee Relations.
Expectations:

You will be expected to:

  • Intake information from a phone queue for 6-8 hours daily.
  • Complete intake forms and maintain tracking systems.
  • Set up cases in the case management system.
  • Provide basic information and refer managers to the correct Employee Relations resources as needed.
  • Complete each intake within an average of 15 minutes.

We look forward to discussing this opportunity with you.