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HR Intake Support Representative

2 months ago

Charlotte, North Carolina, United States Collabera Full time
Position Overview:

We are seeking a dedicated Employee Relations Call Center Specialist to join our team at Collabera. This role involves engaging with employees through inbound calls, providing essential support and guidance on various inquiries.

Key Responsibilities:
  • Handle incoming calls and perform case intake for 6-8 hours daily.
  • Offer advice on general policy matters and facilitate resolutions for straightforward cases.
Essential Skills:
  • Proficient in establishing rapport, asking insightful questions, and documenting conversations accurately.
  • Strong time management skills to navigate a fast-paced call environment.
  • Excellent documentation, communication, and organizational abilities with a keen eye for detail in case management.
Preferred Qualifications:
  • Experience in a call center setting, particularly in case intake.
  • Familiarity with case management systems.
  • Background in Human Resources or Employee Relations.
Daily Duties:
  • Gather information from callers in a phone queue for 6-8 hours each day.
  • Complete necessary intake forms and maintain tracking systems.
  • Set up cases within the case management framework.
  • Respond to basic inquiries and direct managers to appropriate Employee Relations resources as required.
  • Maintain an average of 15 minutes per intake session.