Human Resources Operations Consultant
2 weeks ago
Position:
Operations Specialist
Location:
Remote
Duration:
5-6 Months
Overview:
As an Employee Relations Consultant, you will be responsible for managing inbound inquiries and conducting case intakes efficiently. Your role will involve:
- Handling calls from a queue for 6-8 hours daily.
- Providing guidance on general policy inquiries and resolving less complex cases.
- Identifying cases that require escalation and ensuring proper documentation is completed.
Key Responsibilities:
You will:
- Answer basic inquiries and direct managers to appropriate Employee Relations resources.
- Complete intake forms and maintain trackers.
- Set up cases in the case management system with an expectation of 15 minutes per intake.
Required Skills:
The ideal candidate will possess:
- Strong ability to build rapport quickly, ask insightful questions, and take comprehensive notes during calls.
- Excellent time management skills to navigate a fast-paced environment.
- Outstanding documentation, communication, and organizational skills with a keen attention to detail.
Desired Skills:
Experience in:
- Call center operations, particularly in intake processes.
- Working with case management systems.
- Human Resources or Employee Relations.
As an equal opportunity employer, ICONMA is committed to fostering an inclusive workplace that values diversity and encourages the contributions of all individuals, regardless of their background.
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