IT Support Specialist for Windows Upgrade
2 weeks ago
Position: Lab Support Technician – Level 2
Project Focus: Transition from Windows 7 to Windows 10
Client Initiative: Upgrading systems from Windows 7 to Windows 10.
Summary:
- The ideal candidate will demonstrate self-motivation while adhering to established departmental protocols, managing routine tasks, and diagnosing and rectifying hardware issues.
- Primarily focused on PC systems.
- Familiarity with Mac systems is advantageous but not essential.
Key Responsibilities:
- Conduct system migrations, data transfers, and application setup on PC platforms.
- Collaborate with IT management to enhance service quality assurance protocols, customer support strategies, and to review new requirements from clients and leadership.
- Independently manage tasks and communicate progress to the supervising manager.
- Ensure consistency of information across various CRM tools or applications by maintaining up-to-date status, details, notes, and other relevant updates for Customer Request Management and Tracking.
- Utilize multiple CRM utilities effectively, including but not limited to OPUS, Service Now, and Google Docs.
- Provide ongoing feedback to support team and operational improvements.
Specific Duties:
- Proficient in troubleshooting Windows computers and performing hardware repairs.
- Skilled in disassembling HP desktops and laptops.
- For Windows 7 systems, responsibilities will include data migration, OS upgrade to Windows 10, data restoration, and software reinstallation/configuration.
- Contribute to team objectives by taking on additional responsibilities as required.
- Deliver exceptional customer service throughout all interactions.
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