Technology Support Specialist for Educational Institutions
1 week ago
Are you interested in contributing to a prestigious independent high school environment? Do you thrive in a dynamic setting where you engage with students, faculty, and diverse technologies daily? If you possess a knack for delivering effective technology solutions to intelligent and motivated individuals, this role may be a perfect fit for you.
Role Summary:
We are in search of a dedicated and detail-oriented IT Support Specialist with a robust background in user support, particularly with Mac systems and cloud technologies. This position is crucial as it involves direct interaction with clients, ensuring they receive top-notch support.
Key Responsibilities:
- Oversee the installation, configuration, maintenance, and repair of computing devices for faculty and staff, primarily focusing on Mac and some Windows laptops, along with iPads.
- Manage the school's technology helpdesk, providing assistance and resolving issues efficiently.
Essential Qualifications:
- Availability to commence work at 8:00 AM every school day.
- Proficient in conveying technical information to individuals without a technical background.
- Adept at identifying, analyzing, and resolving issues promptly and systematically.
- Capable of prioritizing tasks effectively to meet service level agreements and project timelines.
- Ability to climb ladders for servicing ceiling-mounted projectors.
- Physical capability to lift up to 15 pounds.
- A minimum of 3 years of experience in installing, configuring, and troubleshooting desktop and laptop hardware and software within a networked environment.
- At least 2 years of experience in setting up and supporting Microsoft Office applications.
- Minimum of 2 years of experience in configuring and troubleshooting iPads or other Apple iOS devices.
This position is an opportunity to provide exceptional IT services within an educational framework, contributing to the success of both students and faculty.
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