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IT Support Specialist
2 months ago
At See's Candies, we pride ourselves on our commitment to excellence and customer satisfaction. As a leader in the confectionery industry, we are dedicated to maintaining our reputation for quality and service.
Position Overview:
We are looking for a skilled IT Support Specialist to ensure our technology systems operate smoothly and efficiently. If you have a passion for technology and enjoy solving problems, this role is perfect for you.
Key Responsibilities:
- Technical Support: Provide first-line assistance for desktops, laptops, printers, and mobile devices, ensuring our team can work effectively.
- Issue Resolution: Quickly address and resolve technical challenges, whether in person, via phone, or through remote access.
- Software Management: Install, configure, and maintain software and hardware components to ensure optimal performance.
- System Maintenance: Conduct system upgrades and routine maintenance to keep our technology infrastructure up to date.
- Network Troubleshooting: Diagnose and resolve network connectivity issues to maintain seamless operations.
- Equipment Setup: Assist in the installation and deployment of new technology, ensuring our team has the necessary tools.
- Documentation: Record technical issues and solutions to build a comprehensive knowledge base.
- Team Collaboration: Work closely with other IT professionals to enhance our technology services.
- User Training: Provide guidance and training to staff, helping them navigate our technology systems.
- Security Oversight: Safeguard the security and privacy of our networks and systems.
- Associate degree in Information Technology, Computer Science, or a related field, or equivalent experience.
- Minimum of 2 years in a desktop support or similar role.
- Proficient in Windows and macOS operating systems.
- Familiarity with Microsoft Office Suite and other common business applications.
- Strong understanding of network fundamentals, including TCP/IP, DNS, and DHCP.
- Excellent problem-solving abilities and troubleshooting skills.
- Strong customer service skills with effective communication abilities.
- Ability to work independently and collaboratively.
- Strong organizational skills to manage multiple tasks.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are advantageous.
- Ability to lift and transport moderately heavy equipment (up to 50 lbs).
- Capability to perform physical activities such as bending, kneeling, and walking.
- Be part of a company with a rich history and a dedication to quality.
- Experience a collaborative and inclusive work environment.
- Receive competitive compensation and benefits, including health insurance and retirement plans.
