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Technical Support Specialist

2 months ago

South San Francisco, California, United States ICE Consulting, Inc. Full time
Job Overview

About Us:

ICE Consulting, Inc. is a premier provider of managed IT services, delivering comprehensive solutions since 1996. Our focus is on serving small to medium-sized enterprises with top-notch IT and security services.

Your Role:

We are seeking a dedicated and skilled Technical Support Specialist who is eager to advance their career. You will be the key resource for resolving escalated support tickets, providing guidance to team members, and ensuring user satisfaction across a diverse clientele, including administrative staff and executives. Your expertise in both Windows and Apple environments will be crucial as you manage support for over 700 users.

Key Responsibilities:

  • Diagnose, repair, and maintain hardware and software systems.
  • Monitor and update client networks, ensuring optimal performance and security.
  • Educate users on best practices for computer usage and maintenance.
  • Maintain an inventory of software and equipment, distributing resources as needed.
  • Provide support for mobile devices and desktop environments.

Qualifications:

  • A minimum of 4 years of relevant experience in a technical support role.
  • Bachelor's degree in Computer Science or a related field.
  • Proficient in supporting MacBook and Windows operating systems.
  • Experience with mobile device management (MDM) solutions.
  • Familiarity with single sign-on (SSO) and multi-factor authentication (MFA) technologies.
  • Strong troubleshooting skills and the ability to produce clear documentation.
  • Knowledge of backup solutions and hosted services.

Join us at ICE Consulting, Inc. and contribute to our mission of delivering exceptional IT services to our clients.