IT Support Specialist
4 days ago
We are seeking a highly motivated and experienced IT Support Specialist to join our team at Skyriver IT. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities- Provide technical support and troubleshooting for a variety of IT issues, including hardware, software, and network problems.
- Interact with customers in a professional and effective manner, providing clear and concise communication and resolution to their technical issues.
- Document daily work through a ticketing system and knowledge base, ensuring accurate and up-to-date records of customer interactions and technical issues.
- Troubleshoot and resolve Level I and II technical issues received remotely via phone, ticketing system, and chat.
- Minimum 1 year of employment in a client-facing help desk, technical support, or equivalent experience; IT Managed Services provider Space preferred.
- Preliminary IT certification preferred (A+, etc.) with intermediate IT certifications a plus (Network+, MCSA, CCNA, etc...).
- Solid knowledge of network protocols, Client VPN's and window 10 fundamentals.
- Professional written and verbal communications skills.
- Strong troubleshooting skills within different OS environments such as windows and macs.
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Our team is dedicated to providing exceptional customer service and technical support to our clients. We value teamwork, communication, and continuous learning. As a member of our team, you will have the opportunity to work with a variety of clients and technologies, and to develop your skills and expertise in a dynamic and supportive environment.
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