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Senior IT Support Specialist

2 months ago

San Diego, California, United States myGwork Full time
Company Overview:
myGwork is a proud advocate for diversity and inclusion, serving as a leading platform for the LGBTQ+ business community.

Position:
Senior IT Support Specialist

Reporting To:
IT Manager

Travel Requirements:
Minimal (0-10%)

Role Summary:
We are looking for a dedicated Senior IT Support Specialist to enhance our technical support team. This role is pivotal in managing the initial response to support inquiries submitted through our corporate ticketing system. The ideal candidate will provide exceptional assistance for end-user IT requests, focusing on both hardware and software issues within a Windows 10/11 and Windows Server 2016+ framework.

Key Responsibilities:
1. Deliver exemplary technical and customer support to all users.
2. Monitor and manage IT support tickets, ensuring timely updates and resolutions.
3. Facilitate software and hardware upgrades and updates.
4. Assist in the administration of cloud-based VoIP phone systems.
5. Oversee user account management and third-party application integration.
6. Maintain and enhance IT documentation, including asset tracking and knowledge management systems.
7. Exhibit self-motivation and the ability to work independently with minimal supervision.

Qualifications:
- A minimum of 3 years of experience in a Windows-based environment.
- A college degree, IT certification, or equivalent professional experience is preferred.

Benefits:
We offer a comprehensive benefits package, including medical, dental, and vision coverage, a variety of wellness programs, competitive salary, unlimited paid time off, a 401k plan with company matching, and paid volunteer days.

Commitment to Diversity:
myGwork is committed to providing equal employment opportunities to all individuals and prohibits discrimination and harassment of any kind. We value diversity and strive to create an inclusive environment for all employees.

Accommodations:
We are dedicated to ensuring that individuals with disabilities receive reasonable accommodations to participate in the job application process, perform essential job functions, and access other employment benefits.