Technical Support Analyst

2 weeks ago


San Francisco, California, United States Procom Full time
IT Support Specialist -Procom Services is seeking an IT Support Specialist for a contract opportunity. This role involves providing comprehensive support for IT-related issues within a professional environment.

Key Responsibilities:
  • Deliver assistance at the IT Help Desk or in-office during standard business hours.
  • Manage the provisioning and tracking of loaner devices.
  • Collaborate with staff to execute computer upgrades and transitions.
  • Offer first-level support for audio-visual challenges in meeting rooms and provide onsite assistance for company-wide events.
  • Handle returned equipment and prepare it for either reuse or recycling.
Qualifications:
  • Minimum of 3 years of experience in IT support within a corporate setting.
  • Familiarity with support ticket management systems, preferably JIRA Service Desk.
  • Proficient in Mac OS, iOS, and Android operating systems.
  • Solid understanding of contemporary Windows operating systems.
  • Basic expertise in audio/video troubleshooting and support.
  • Experience with at least two of the following platforms: Google Workplace, Zoom, Okta, Atlassian Cloud, Zendesk, Slack.
Contract Details:
  • 6-month contract with potential for extensions or conversion to full-time employment.


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