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Windows 7 to 10 Upgrade Support Specialist
2 months ago
Position: Lab Support Technician – Level 2
Project Focus: Transition from Windows 7 to Windows 10
Client Objective: Upgrading existing systems from Windows 7 to Windows 10.
Summary:
- The ideal candidate will be proactive in adhering to established departmental policies and procedures, handling routine tasks, and diagnosing, testing, and repairing hardware components.
- Primarily focused on PC systems.
- Familiarity with Mac systems is advantageous but not essential.
Key Responsibilities:
- Conduct system-level migrations, data transfers, and application integration on PC platforms.
- Collaborate with IT management to enhance service quality assurance protocols, customer support strategies, and to address new specifications from clients and management.
- Independently manage tasks and provide updates to the supervising manager.
- Ensure consistency of information across various CRM tools or applications used for Customer Request Management and Tracking.
- Maintain detailed records and notes using multiple CRM utilities, including but not limited to those utilized by the employer or clients (e.g., OPUS, Service Now, Google Docs).
- Offer constructive feedback to support team development and continuous improvement.
Specific Duties:
- Proficient in troubleshooting Windows computers and performing hardware repairs.
- Skilled in disassembling HP desktops and laptops.
- For Windows 7 systems, responsibilities will include data migration, OS upgrade to Windows 10, data restoration, and software reinstallation/configuration.
- Contribute to team objectives by taking on additional responsibilities as required.
- Deliver exceptional customer service throughout all interactions.
