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Lead IT Support Specialist
2 months ago
IT-XY GmbH is a pioneering technology firm that specializes in delivering exceptional IT solutions and support services. Our commitment to innovation and excellence drives us to empower businesses through advanced technology.
Position OverviewAs a Senior IT Support Associate at IT-XY GmbH, you will play a crucial role in ensuring seamless IT operations for our users. Your passion for assisting others and your problem-solving skills will be essential in providing top-notch support. You are a skilled technologist with a friendly demeanor, eager to stay informed about the latest trends in corporate technology while enhancing your technical expertise.
Key Responsibilities- Manage and resolve Tier 1 and Tier 2 Service Desk inquiries using our IT Service Management tool.
- Adhere to established Service Level Agreements (SLAs) for initial response, follow-up, and resolution.
- Troubleshoot and address issues related to company-owned devices, including laptops and mobile devices.
- Facilitate access to on-premise and SaaS applications and configure user hardware during onboarding and offboarding.
- Provide support for video conferencing equipment in meeting rooms.
- Assist in creating and maintaining both internal and user-facing technical documentation.
- Participate in projects aimed at the continuous improvement of IT services.
- A minimum of 4 years of experience in a technical support capacity, delivering end-user assistance for hardware, software, and network challenges.
- A strong enthusiasm for technology and a talent for troubleshooting.
- Proficient in diagnosing issues across major operating systems, including macOS, Windows, iOS, and Android.
- Excellent communication skills, capable of conveying technical concepts to non-technical users.
- Proactive in identifying potential issues before they escalate, ensuring a smooth user experience.
- Ability to collaborate effectively with team members to resolve technical challenges and advance business objectives.
- We empower thousands of brands, facilitating billions of messages annually.
- Our systems handle extensive volumes of data, ensuring reliability and performance.
- We are committed to continuous growth and innovation in the tech industry.
At IT-XY GmbH, we offer competitive benefits and perks to support your well-being and professional growth. We value diversity and are an Equal Opportunity Employer, welcoming applicants from all backgrounds.
