Hotel Front Desk Representative

3 days ago


Bossier City, Louisiana, United States Caesars Entertainment Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Caesars Entertainment. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities
  • Guest Service: Greet and welcome guests with a smile, taking pride in being a Caesars team member.
  • Customer Service Role Model: Serve as a representative and customer service role model for other employees, embodying the Caesars' mission statement.
  • Event Knowledge: Stay informed about special events, promotions, and player programs to provide guests with superior service.
  • Problem Resolution: Resolve customer issues according to the FOCUS Handling Problem Situations model, using Service Recovery tools.
  • Front Desk Operations: Ensure accurate check-in and checkout of guests, maintain an operating bank, and render bills.
  • Communication: Ensure timely delivery of messages, mail, and packages left for guests and departments within the Hotel/Casino.
  • Team Collaboration: Work closely with Executive Host to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements.
Requirements
  • Education: High school diploma or equivalent required.
  • Customer Service Skills: Superior customer service skills required.
  • Experience: Experience in data entry and dealing with the public is required.
  • Computer Skills: Proficiency in Microsoft Word, Office 97, Outlook, Excel, and LMS system knowledge is preferred.
  • Interpersonal Skills: Strong interpersonal skills are required.
  • Language Skills: Must be able to read, write, speak, and understand English.
Work Environment

The Front Desk Representative will work in a fast-paced environment, responding calmly and handling many customer demands. The ability to move in and around the Casino/Hotel areas and front desk areas through the entire shift is required.



  • Bossier City, Louisiana, United States Wyndham Hotels & Resorts Full time

    Job SummaryThe Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Key ResponsibilitiesGreet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.Maintain proper operation...


  • Bossier City, Louisiana, United States Wyndham Hotels & Resorts Full time

    Position: Guest Services RepresentativeCompany Overview:Wyndham Hotels & Resorts is recognized as the largest hotel franchisor globally, leading the way in hotel management. With a diverse portfolio of 20 brands across over 9,000 properties in more than 80 countries, we provide a wide range of hotel experiences. Our commitment to exceptional guest...

  • Hotel Receptionist

    5 days ago


    Bossier City, Louisiana, United States Penn National Gaming Full time

    Job Summary:Penn National Gaming is seeking a highly skilled and customer-focused Front Desk Clerk to join our team. As a Front Desk Clerk, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our hotel guests.Key Responsibilities:Greet and Register Guests: Welcome and register guests in a friendly and...


  • Bossier City, Louisiana, United States Wyndham Hotels & Resorts Full time

    Position: Guest Services RepresentativeLocation: Bossier City, LA, USCompany Overview:Wyndham Hotels & Resorts is recognized as the largest hotel franchisor globally, boasting a diverse portfolio of 20 brands across over 9,000 properties in more than 80 countries. Our mission is to provide exceptional experiences for travelers through our extensive range of...


  • Bossier City, Louisiana, United States Wyndham Hotels & Resorts Full time

    Position: Guest Services RepresentativeOverview:The Guest Services Representative plays a crucial role in delivering exceptional service to guests from the moment they arrive until their departure. This position is essential in ensuring guest satisfaction and enhancing their overall experience.Key Responsibilities:Provide warm and welcoming service to all...


  • Bossier City, Louisiana, United States Wyndham Hotels & Resorts Full time

    Position: Guest Services RepresentativeOverview:The Guest Services Representative plays a vital role in delivering exceptional service to all visitors from the moment they arrive until their departure. This position is essential in enhancing guest satisfaction while optimizing room occupancy and revenue.Key Responsibilities:Provide attentive and courteous...


  • Bossier City, Louisiana, United States Wyndham Hotels & Resorts Full time

    Position: Guest Services RepresentativeCompany Overview:Wyndham Hotels & Resorts is a premier hotel franchisor and management entity, boasting a diverse portfolio of 20 brands across over 9,000 properties in more than 80 countries. We are dedicated to providing exceptional experiences for our guests, ensuring that every stay is memorable.Job Summary:The...


  • Bossier City, Louisiana, United States Wyndham Hotels & Resorts Full time

    Position: Hospitality Service RepresentativeCompany Overview:Wyndham Hotels & Resorts is a premier hotel franchisor and management entity, recognized globally for its extensive portfolio of brands. With a presence in over 80 countries, we are committed to delivering exceptional experiences to travelers through our diverse collection of hotel offerings.Job...


  • Bossier City, Louisiana, United States Wyndham Hotels & Resorts Full time

    Position Title: Guest Services AgentLocation: Bossier City, LA, USCompany Overview: Wyndham Hotels & Resorts is a leading global hotel franchisor and management company, boasting a diverse portfolio of brands across numerous locations worldwide.Role Overview: The Guest Services Agent plays a crucial role in delivering exceptional service to guests during...


  • Bossier City, Louisiana, United States Planet Fitness Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. This role is responsible for providing exceptional service to our members, prospective members, and guests, ensuring a positive and memorable experience at Planet Fitness.Key ResponsibilitiesMember Engagement: Greet members,...


  • Bossier City, Louisiana, United States Wyndham Hotels & Resorts Full time

    Job Summary:The Guest Services Representative is responsible for providing exceptional customer service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Key Responsibilities:Provide attentive, courteous, and efficient service to all guestsMaximize room revenue and occupancyProcess guest...


  • Bossier City, Louisiana, United States Wyndham Hotels & Resorts Full time

    Position: Guest Services AgentLocation: Bossier City, LA, USCompany: La Quinta by WyndhamOverview:The Guest Services Agent plays a crucial role in ensuring a welcoming and pleasant experience for all guests. This position involves providing attentive, courteous, and efficient service during the check-in process, throughout the guests' stay, and at checkout,...


  • Bossier City, Louisiana, United States DIMENSION HOSPITALITY Full time

    Job OverviewDepartment: MaintenanceReports To: Chief EngineerSupervises: N/AObjective: To ensure the upkeep and repair of the hotel's physical infrastructure utilizing various hand and power tools.Key Responsibilities:Conduct routine maintenance of the hotel, pool, and surrounding premises, including minor painting, plumbing, electrical work, HVAC tasks, and...


  • Bossier City, Louisiana, United States DIMENSION HOSPITALITY Full time

    Job OverviewReports To: Assistant Chief Engineer, Chief EngineerBenefits:Work-Life Balance: We offer a variety of flexible scheduling options.Health Coverage: Full-time employees are eligible for benefits starting the first day of the month after enrollment, within 60 days of employment.Retirement Plan: Participation in a 401k savings plan.Paid Time Off:...


  • Bossier City, Louisiana, United States Boomtown Bossier City Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Housekeeping Attendant to join our team at Boomtown Bossier City. As a Housekeeping Attendant, you will be responsible for ensuring the cleanliness and maintenance of our hotel rooms, hallways, and public areas.Key ResponsibilitiesCleaning and Maintenance: Clean and maintain hotel rooms,...


  • Bossier City, Louisiana, United States Dimension Hospitality Full time

    Job Type: Full-time Position Overview: Reports To: Director of Safety & Security, Front Office Manager, Rooms Management Supervises: N/A Shift: 9:30 p.m. to 6:00 a.m. (overnight) Objective: To monitor and secure hotel facilities, ensuring compliance with regulations and maintaining a safe environment for guests and staff. Key Responsibilities: Conduct...


  • Morgan City, Louisiana, United States Ochsner Clinic Foundation Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Senior Patient Access Representative to join our team at Ochsner Clinic Foundation. As a key member of our healthcare team, you will play a vital role in ensuring seamless patient access and registration processes.Key ResponsibilitiesProvide exceptional customer service to patients, families,...


  • Morgan City, Louisiana, United States Ochsner Clinic Foundation Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Senior Patient Access Representative to join our team at Ochsner Clinic Foundation. As a key member of our healthcare team, you will be responsible for providing exceptional customer service to patients and guests, ensuring accurate and timely collection of patient data, and resolving any issues...


  • Morgan City, Louisiana, United States Ochsner Clinic Foundation Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Senior Patient Access Representative to join our team at Ochsner Clinic Foundation. As a key member of our healthcare team, you will be responsible for providing exceptional customer service to patients and guests, ensuring accurate and timely collection of patient data, and resolving any issues...


  • Bossier City, United States Lotus Hospitality Management Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingDental insuranceHealth insuranceOpportunity for advancementPaid time offTraining & developmentVision insurance The main duties of a Front Desk Agent or Hotel Front Desk Agent include:Checking guests in and out of their hotel roomsDistributing room keysVerifying customers hotel registration...


  • Kansas City, Missouri, United States Orangewood Inn & Suites KCI Full time

    Job Summary: We are seeking a highly skilled and professional Hotel Front Desk Representative to join our team at Orangewood Inn & Suites KCI. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our guests, ensuring a warm and welcoming experience from check-in to check-out.Responsibilities:Guest...


  • Culver City, California, United States Qonten Full time

    FRONT DESK AGENT FOR LUXURY BOUTIQUE HOTELThe Qonten Hotel is in search of a motivated and detail-oriented front desk representative to serve as the welcoming face of our esteemed establishment. This role is pivotal in ensuring a seamless experience for our guests, from the moment they arrive until their departure.Key Responsibilities:Manage guest check-ins...


  • Rapid City, United States The Rushmore Hotel Full time

    Job DescriptionJob DescriptionWe are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our...

  • Hotel Front Desk Agent

    3 months ago


    Kansas City, United States Crossroads Hotel Group LLC Full time

    Job DescriptionJob DescriptionThe ideal candidate for this position would be flexible to coverMorning (7-3)PM shifts (3p-12A) (4P-12A)Night Shift 11PM-7A.Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver...


  • Kansas City, Missouri, United States Elms Hotel & Spa Full time

    Job Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Elms Hotel & Spa. As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and promoting hotel services and facilities.Key Responsibilities:Greet and register...


  • Kansas City, Missouri, United States Hotel Lotus Stadium Full time

    Job Summary: We're seeking a highly skilled and professional Hotel Front Desk Associate to join our team at Hotel Lotus Stadium. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key Responsibilities:Guest Services: Welcome and register guests,...


  • Kansas City, United States Hotel Lotus Stadium Full time

    Description We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant...


  • Kansas City, Kansas, United States MCR Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Representative to join our team at MCR Hotels. As a key member of our front office staff, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.Key ResponsibilitiesGuest Service: Provide attentive,...

  • Front Desk Supervisor

    1 month ago


    Oklahoma City, United States Colcord Hotel Full time

    Job Title: Front Desk Supervisor Job Summary: We are seeking a highly motivated and experienced Front Desk Supervisor to join our team. The Front Desk Supervisor will be responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay....

  • Front Desk Agent

    3 months ago


    Oklahoma City, United States Colcord Hotel Full time

    Job DescriptionJob DescriptionDescription:Job Title: Front Desk AgentWe are seeking a friendly and professional Front Desk Agent to join our team at our boutique hotel. . As a Front Desk Agent, you will be the first point of contact for our guests, so excellent communication and customer service skills are a must.Requirements:Responsibilities:- Greet guests...

  • Front Desk Agent

    3 months ago


    Oklahoma City, United States Colcord Hotel Full time

    Job Type Full-time, Part-time Description Job Title: Front Desk Agent We are seeking a friendly and professional Front Desk Agent to join our team at our boutique hotel. . As a Front Desk Agent, you will be the first point of contact for our guests, so excellent communication and customer service skills are a must. Requirements Responsibilities: - Greet...


  • Salt Lake City, United States Radisson Hotel Salt Lake City Downtown Full time

    Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service...


  • Culver City, California, United States Qonten Full time

    FRONT DESK AGENT FOR LUXURY BOUTIQUE HOTELThe esteemed Qonten hotel is in search of a motivated and detail-oriented front desk agent who will serve as a welcoming ambassador for our guests. This role is essential in ensuring that all visitors experience a seamless check-in and check-out process, while also managing reservations and inquiries.Key...

  • Front Desk Supervisor

    2 months ago


    Oklahoma City, United States Colcord Hotel Full time

    Job DescriptionJob DescriptionDescription:Job Title: Front Desk SupervisorJob Summary:We are seeking a highly motivated and experienced Front Desk Supervisor to join our team. The Front Desk Supervisor will be responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests...


  • Culver City, California, United States Qonten Full time

    FRONT DESK AGENT FOR LUXURY BOUTIQUE HOTELThe esteemed Qonten hotel is in search of a motivated and detail-oriented front desk agent who will serve as a welcoming ambassador for our guests. This role is essential in ensuring a seamless check-in and check-out process, managing reservations, and providing exceptional service to create memorable experiences for...


  • Salt Lake City, Utah, United States Salt Lake Marriott Downtown at City Creek Full time

    About UsThe Salt Lake Marriott Downtown at City Creek is a premier hotel located in the heart of Salt Lake City, offering a unique blend of modern style and natural beauty. Our hotel is situated across the street from The Salt Palace Convention Center and just one block from multiple TRAX stops, making it an ideal destination for business and leisure...


  • Kansas City, Missouri, United States Holiday Inn Express Kansas City Downtown Full time

    Job SummaryWe are seeking a highly skilled and experienced Hotel Front Desk Manager to join our team at Holiday Inn Express Kansas City Downtown. As a key member of our front office team, you will be responsible for ensuring that every guest has an exceptional stay with us.Key ResponsibilitiesLead operations at the front desk and ensure seamless guest...


  • Redwood City, California, United States Crescent Hotels & Resorts Full time

    Job SummaryCrescent Hotels & Resorts is seeking a highly skilled and experienced Front Office Manager to oversee the daily operations of our hotel's front desk. As a key member of our team, you will be responsible for maximizing revenues and profits while ensuring optimal guest satisfaction.Key ResponsibilitiesSupervise and train front desk staff to ensure...


  • Kansas City, United States Hotel Lotus Stadium Full time

    Job DescriptionJob DescriptionWe’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal...