Hotel Front Desk Representative
3 days ago
We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Caesars Entertainment. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.
Key Responsibilities- Guest Service: Greet and welcome guests with a smile, taking pride in being a Caesars team member.
- Customer Service Role Model: Serve as a representative and customer service role model for other employees, embodying the Caesars' mission statement.
- Event Knowledge: Stay informed about special events, promotions, and player programs to provide guests with superior service.
- Problem Resolution: Resolve customer issues according to the FOCUS Handling Problem Situations model, using Service Recovery tools.
- Front Desk Operations: Ensure accurate check-in and checkout of guests, maintain an operating bank, and render bills.
- Communication: Ensure timely delivery of messages, mail, and packages left for guests and departments within the Hotel/Casino.
- Team Collaboration: Work closely with Executive Host to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements.
- Education: High school diploma or equivalent required.
- Customer Service Skills: Superior customer service skills required.
- Experience: Experience in data entry and dealing with the public is required.
- Computer Skills: Proficiency in Microsoft Word, Office 97, Outlook, Excel, and LMS system knowledge is preferred.
- Interpersonal Skills: Strong interpersonal skills are required.
- Language Skills: Must be able to read, write, speak, and understand English.
The Front Desk Representative will work in a fast-paced environment, responding calmly and handling many customer demands. The ability to move in and around the Casino/Hotel areas and front desk areas through the entire shift is required.
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Front Desk Representative
3 days ago
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Front Desk Agent
3 months ago
Oklahoma City, United States Colcord Hotel Full timeJob Type Full-time, Part-time Description Job Title: Front Desk Agent We are seeking a friendly and professional Front Desk Agent to join our team at our boutique hotel. . As a Front Desk Agent, you will be the first point of contact for our guests, so excellent communication and customer service skills are a must. Requirements Responsibilities: - Greet...
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Front Desk Representative-1
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Salt Lake City, United States Radisson Hotel Salt Lake City Downtown Full timeChoice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service...
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Luxury Hotel Front Desk Representative
1 week ago
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Front Desk Representative
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1 day ago
Kansas City, Missouri, United States Holiday Inn Express Kansas City Downtown Full timeJob SummaryWe are seeking a highly skilled and experienced Hotel Front Desk Manager to join our team at Holiday Inn Express Kansas City Downtown. As a key member of our front office team, you will be responsible for ensuring that every guest has an exceptional stay with us.Key ResponsibilitiesLead operations at the front desk and ensure seamless guest...
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Hotel Front Desk Receptionist
1 month ago
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