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Hotel Front Desk Representative

2 months ago

Kansas City, Missouri, United States Orangewood Inn & Suites KCI Full time

Job Summary: We are seeking a highly skilled and professional Hotel Front Desk Representative to join our team at Orangewood Inn & Suites KCI. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our guests, ensuring a warm and welcoming experience from check-in to check-out.

Responsibilities:

  • Guest Check-in/Check-out: Welcome guests, manage their information, distribute room assignments, and answer general inquiries to ensure a smooth and efficient check-in/check-out process.
  • Communication: Communicate effectively with housekeeping to ensure guest rooms are ready, perform regular bookkeeping duties, and provide accurate information about hotel amenities, room rates, and services.
  • Reservation Management: Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guest needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs.
  • Customer Service: Field customer complaints, provide information about hotel services and amenities, and confirm group reservations and arrange personalized services for VIP customers and event attendees.
  • Sales and Upselling: Upsell additional facilities and services, when appropriate, to enhance the guest experience and increase revenue.

Qualifications:

  • Customer Service Skills: Well-versed in taking telephone calls and handling stressful situations.
  • Experience: 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred.
  • Technical Skills: Has previous experience or working knowledge of Microsoft Office and reservation management systems.
  • Education: High school graduate, GED recipient, or equivalent.

Compensation: $14 - $16+