Hotel Front Desk Attendant

4 weeks ago

Rapid City, United States The Rushmore Hotel Full time
Job DescriptionJob DescriptionWe are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply nowCompensation:

$14 - $15 hourly

Responsibilities:
  • Communicate with housekeeping to make sure guest rooms are ready
  • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
  • Handle customer complaints as necessary
  • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
  • Inform customers about payment methods and verify their credit card data
  • Register guests by collecting necessary information (like contact details and exact dates of their stay)
  • Provide information about our hotel, available rooms, rates, and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
Qualifications:
  • High school graduate, GED recipient, or equivalent
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems
  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
  • Comfortable taking telephone calls and mitigating stressful situations

  • Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
  • Experience with hotel reservation software, like Cloudbeds and RoomKeyPMS
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills
  • A degree in hotel management is a plus
About Company

On the corner of Mt. Rushmore Road and Main Street in downtown Rapid City, SD. A hotel for travelers who value their time after work. Our property is preferred by business travelers, tour groups, and lifestyle adventurers.

  • Hotel Front Desk Clerk

    3 months ago

    Rapid City, United States The Rushmore Hotel Full time

    Job DescriptionJob DescriptionWe are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our...

  • Front Desk Associate

    2 days ago

    Rapid City, South Dakota, United States Rapid City Best Western Ramkota Hotel Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Night Auditor to join our team at Rapid City Best Western Ramkota Hotel. As a Night Auditor, you will be responsible for ensuring the smooth operation of our front desk and providing exceptional service to our guests.Key Responsibilities:Verify guest arrivals and process payments in a timely...

  • Hotel Front Desk Attendant

    2 months ago

    Kansas City, United States Holiday Inn Kansas City Downtown Full time

    Description We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you...

  • Front Desk Supervisor

    1 month ago

    Oklahoma City, United States Colcord Hotel Full time

    Job Title: Front Desk Supervisor Job Summary: We are seeking a highly motivated and experienced Front Desk Supervisor to join our team. The Front Desk Supervisor will be responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay....

  • Front Desk Supervisor

    1 month ago

    Oklahoma City, United States Colcord Hotel Full time

    Job DescriptionJob DescriptionDescription:Job Title: Front Desk SupervisorJob Summary:We are seeking a highly motivated and experienced Front Desk Supervisor to join our team. The Front Desk Supervisor will be responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests...

  • Hotel Front Desk Attendant

    3 months ago

    Salt Lake City, United States Holiday Inn Express & Suites, SLC Airport Full time

    Job DescriptionJob DescriptionDo you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested...

  • Hotel Front Desk Clerk

    3 months ago

    Kansas City, United States Hotel Lotus Stadium Full time

    Job DescriptionJob DescriptionDo you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested...

  • Hotel Front Desk Attendant

    3 months ago

    West Valley City, United States La Quinta Inn & Suites , Salt Lake City Airport Full time

    Description We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you...

  • Hotel Front Desk Agent

    3 months ago

    Kansas City, United States Crossroads Hotel Group LLC Full time

    Job DescriptionJob DescriptionThe ideal candidate for this position would be flexible to coverMorning (7-3)PM shifts (3p-12A) (4P-12A)Night Shift 11PM-7A.Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver...

  • Hotel Front Desk Attendant

    2 months ago

    Kansas City, United States Holiday Inn Express Kansas City Downtown Full time

    Job DescriptionJob DescriptionWe are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our...

  • Hotel Front Desk Attendant

    2 months ago

    Kansas City, United States Holiday Inn Kansas City Downtown Full time

    Job DescriptionJob DescriptionWe are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our...

  • Front Desk Operations Manager

    12 hours ago

    Oklahoma City, Oklahoma, United States Colcord Hotel Full time

    Job Title: Front Desk SupervisorJob Summary:We are seeking a highly motivated and experienced Front Desk Supervisor to join our team at the Colcord Hotel. The ideal candidate will be able to maximize room revenue and occupancy while maintaining a friendly and service-oriented approach to all guests and colleagues.Responsibilities:Assist the Front Desk...

  • Hotel Front Desk Receptionist

    3 weeks ago

    Kansas City, United States Hotel Lotus Stadium Full time

    Description We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant...

  • Hotel Front Desk Attendant

    3 months ago

    Salt Lake City, United States La Quinta Inn & Suites , Salt Lake City Airport Full time

    Job DescriptionJob DescriptionWe are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our...

  • Hotel Front Desk Attendant

    1 day ago

    White City, United States Best Western Crater Lake Highway Full time

    Description We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant...

  • Hotel Front Desk Attendant

    7 days ago

    White City, United States Best Western Crater Lake Highway Full time

    We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication...

  • Front Desk Agent

    3 months ago

    Oklahoma City, United States Colcord Hotel Full time

    Job DescriptionJob DescriptionDescription:Job Title: Front Desk AgentWe are seeking a friendly and professional Front Desk Agent to join our team at our boutique hotel. . As a Front Desk Agent, you will be the first point of contact for our guests, so excellent communication and customer service skills are a must.Requirements:Responsibilities:- Greet guests...

  • Front Desk Agent

    3 months ago

    Oklahoma City, United States Colcord Hotel Full time

    Job Type Full-time, Part-time Description Job Title: Front Desk Agent We are seeking a friendly and professional Front Desk Agent to join our team at our boutique hotel. . As a Front Desk Agent, you will be the first point of contact for our guests, so excellent communication and customer service skills are a must. Requirements Responsibilities: - Greet...

  • Hotel Front Desk Attendant

    1 week ago

    White City, United States Best Western Crater Lake Highway Full time

    Job DescriptionJob DescriptionWe’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal...

  • Hotel Front Desk Receptionist

    4 weeks ago

    Kansas City, United States Hotel Lotus Stadium Full time

    Job DescriptionJob DescriptionWe’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal...