Front Desk Representative

3 days ago


Kansas City, Missouri, United States Elms Hotel & Spa Full time

Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Elms Hotel & Spa. As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and promoting hotel services and facilities.

Key Responsibilities:

  • Greet and register guests, ensuring a warm and welcoming experience.
  • Process guest check-ins and check-outs, handling room assignments, payments, and other related tasks.
  • Respond to guest inquiries and requests, resolving issues in a timely and friendly manner.
  • Use up-selling techniques to promote hotel services and facilities, maximizing room occupancy.
  • Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction.
  • Receive, input, retrieve, and relay messages to guests.
  • Assist with bartending, taking orders, and making food in our restaurant.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • Knowledge of hotel operations and services.
  • Basic math skills and accuracy with handling cash and credit transactions.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.


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