Hospitality Service Representative

1 week ago


Bossier City, Louisiana, United States Wyndham Hotels & Resorts Full time

Position Title: Guest Services Agent

Location: Bossier City, LA, US

Company Overview: Wyndham Hotels & Resorts is a leading global hotel franchisor and management company, boasting a diverse portfolio of brands across numerous locations worldwide.

Role Overview: The Guest Services Agent plays a crucial role in delivering exceptional service to guests during their stay. This position involves assisting guests at check-in, throughout their visit, and during checkout, while also striving to optimize room occupancy and revenue.

Key Responsibilities:

  • Provide attentive and courteous service to all guests.
  • Manage check-in and check-out processes efficiently.
  • Address guest inquiries regarding hotel services and amenities.
  • Handle reservations and ensure accurate information is recorded.
  • Maintain a clean and organized front desk area.
  • Assist with package and mail delivery to guests.
  • Comply with hotel policies and procedures to ensure a safe environment.

Qualifications:

  • High School diploma or equivalent required.
  • Previous experience in hospitality or customer service preferred.
  • Strong communication skills, both verbal and written.
  • Ability to multitask and prioritize effectively.
  • Proficient in computer systems and software.

Physical Requirements:

  • Ability to stand for extended periods.
  • Occasional lifting of up to 20 pounds.

Personal Attributes:

  • Maintain a friendly and welcoming demeanor.
  • Demonstrate problem-solving skills and initiative.
  • Exhibit professionalism in appearance and conduct.

This role is essential in ensuring that guests have a memorable and pleasant experience at our hotel, contributing to the overall success of Wyndham Hotels & Resorts.



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