Guest Services Representative
1 week ago
Position: Guest Services Representative
Company Overview:
Wyndham Hotels & Resorts is a premier hotel franchisor and management entity, boasting a diverse portfolio of 20 brands across over 9,000 properties in more than 80 countries. We are dedicated to providing exceptional experiences for our guests, ensuring that every stay is memorable.
Job Summary:
The Guest Services Representative plays a crucial role in delivering exceptional service to guests during their check-in, stay, and departure. This position is vital in optimizing room revenue and occupancy rates.
Key Responsibilities:
- Welcome and assist guests with check-in and check-out procedures in a friendly and efficient manner.
- Provide information regarding hotel services, amenities, and local attractions.
- Handle guest inquiries and resolve issues promptly to ensure a positive experience.
- Maintain accurate records of guest interactions and transactions.
- Assist in managing reservations and ensuring proper communication with other departments.
- Uphold high standards of cleanliness and organization at the front desk area.
Qualifications:
Candidates should possess a high school diploma or equivalent, with previous experience in hospitality or customer service preferred. Proficiency in computer systems and strong communication skills are essential.
Physical Requirements:
This role may require standing for extended periods and lifting light objects as needed.
Personal Attributes:
Successful candidates will demonstrate a warm demeanor, strong listening skills, and the ability to multitask effectively. A commitment to maintaining confidentiality and a proactive approach to guest needs are also essential.
Join us in creating memorable experiences for our guests at Wyndham Hotels & Resorts.
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