Guest Services Representative

1 week ago


Bossier City, Louisiana, United States Wyndham Hotels & Resorts Full time

Position: Guest Services Representative

Location: Bossier City, LA, US

Company Overview:

Wyndham Hotels & Resorts is recognized as the largest hotel franchisor globally, boasting a diverse portfolio of 20 brands across over 9,000 properties in more than 80 countries. Our mission is to provide exceptional experiences for travelers through our extensive range of hotel offerings.

Job Summary:

The Guest Services Representative plays a crucial role in delivering attentive, courteous, and efficient service to all guests during their stay. This position is essential in maximizing room revenue and ensuring high occupancy rates.

Key Responsibilities:

  1. Welcome and greet all guests at the Front Desk, ensuring a warm and friendly atmosphere.
  2. Manage the PBX console operations and uphold hotel standards.
  3. Respond promptly to guest inquiries regarding hotel services, amenities, and operational hours.
  4. Handle the logging and delivery of packages, mail, and messages to guests and meeting rooms.
  5. Review the Front Office log and Trace File daily to ensure all tasks are completed.
  6. Assist guests with check-ins and checkouts in a friendly and efficient manner.
  7. Maintain knowledge of hotel rates, packages, and special promotions.
  8. Ensure compliance with cash handling and credit policies.
  9. Participate in all required meetings and training sessions.
  10. Perform additional duties as assigned by management.

Qualifications:

High School diploma or equivalent is required. Previous experience in a hotel or related field is preferred. Proficiency in computer systems and customer service experience is essential.

Physical Requirements:

Ability to stand for extended periods and perform light lifting, up to 20 pounds occasionally and 10 pounds frequently.

Personal Attributes:

Must exhibit a friendly demeanor, effective communication skills, and the ability to multitask in a fast-paced environment. A commitment to maintaining high standards of personal appearance and grooming is essential.

Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer.



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